Vista x64 BSOD (ntoskrnl.exe)

B

Brayden

Member
I am running Windows Vista x64 (Home Premium) on a HP Pavilion m9500 desktop computer. I get the BSOD only when I use my home studio, and it happens every time. My MXL 990 (microphone) is connected to a Mackie Onyx Satellite (pre-amp) by an XLR cable, which connects to my computer via Firewire. I use Acoustic Mixcraft 5.2 to record, and I can hit the "Record" and "Stop" button about 3-5 times before it gives me the BSOD. The driver for the Onyx Satellite is up-to-date. This computer has a known Firewire issue, and I downloaded a fix from the HP website, but it still crashes. This has happened for a couple years, but I haven't made an attempt to fix it. I'm new to this, so you may have to thoroughly explain it for me.

I'm not too sure about my motherboard or any other information. I used a program called CPU-Z to help me identify it, and attached the file "Computer Specs.txt", which hopefully tells you what I am unable to.

I went to HP's website, and installed every driver relevant to my computer. I also installed a program called SlimDrivers, which lets me know what drivers are out-of-date. It found 21 drivers that needed to be updated, so I believe all my drivers are now up-to-date. Unfortunately, I still get the BSOD. I have been told on another forum to remove avast anti-virus, which I have done. It stopped one of my errors, but I started getting different ones.

OS: Windows Vista x64 (Home Premium)
This was pre-installed, and it is the original.

Age: ~3 years
The computer and installation are roughly three years old.
 

Attachments

  • System File Checker.txt
    725.9 KB · Views: 68
  • Computer Specs.txt
    87.4 KB · Views: 33
  • HardwareMonitor.txt
    23.1 KB · Views: 25
  • Minidumps.zip
    230.8 KB · Views: 10
Last edited:

My Computer

System One

Welcome
Sorry that I missed you, but lets try to rectify that now.
The dumps were not consistent, each gave only a small clue as to the cause.
A few gave the same clue and it pointed toward your Avast AV.
Make a system restore point so we can go back if necessary.
Go to Avast website, use their uninstall tool and uninstall
Replace with Microsoft Security Essentials.
Do not reinstall Avast until this is solved.

Ill see you tomorrow or when you return.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
If Avast is removed and you still have the problem, installing Security Essentials will not help, it will only give you Anti Virus protection. In any event do not reinstall Avast until this is resolved. Take the memory test over night and report back.

Guide to using Memtest86+ - Geeks to Go Forums
Be sure to run for 8 passes and check each slot with a good stick for 4 passes.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Its not as good, but you have a program, already. Its called Windows Memory Diagnostic. Find and use that. If it finds a problem, you have one. If it does not find a problem, you may still have one. Give it a try.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It did not find any errors. I don't know how it could the RAM - it's always crashed when I tried to record, even when I first bought the computer. It very well could be though, but I have no way of checking, unless I take it in or buy the Memtest.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thanks for the help tonight. I have re-installed the driver a few times. I'm not sure if this one is compatible with my computer. I have Vista x64, and the link you provided is for Windows 7.
 

My Computer

System One

My link was only to explain the driver. It is the same explanation,in Seven and Vista, although the driver may differ.
This is really good night, till tomorrow.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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