Hello narmex and welcome to the forums

Try uninstalling Realplayer and seeing if the problem goes away

Tom

Hi narmex,

Originally Posted by narmex

bingo!

thank you very much Tom, when realplayer is unstalled, it instantly returned to normal!

No problem, glad I could help

was it the mp4fformat.dll file that provided the clue pointing to realplayer? you are great, expert!

Yeah, it was. If we take a look at your error code:

Code:

Problem signature:
Problem Event Name:	APPCRASH
Application Name:	explorer.exe
Application Version:	6.0.6001.18000
Application Timestamp:	47918e5d
Fault Module Name:	mp4fformat.dll
Fault Module Version:	15.0.6.14
Fault Module Timestamp:	5013066f
Exception Code:	c0000094
Exception Offset:	0001c383
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	11273
Additional Information 1:	fd00
Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
Additional Information 3:	fd00
Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

We can see that it was explorer.exe that crashed, from this line:

Application Name: explorer.exe

But it isn't necessarily at fault. Processes can load .dll files, known as modules, and run them. So the problem can either be with explorer.exe, or with one of it's modules. In this case, you can see "Fault error module" in your error message:

Fault Module Name: mp4fformat.dll

So we know that it's mp4fformat.dll that has caused explorer.exe to crash. Now we know what's caused the crash, all we need to do is research this file - just a quick Google. The first result tells us what this .dll is:

CVE-2012-1904 : mp4fformat.dll in the QuickTime File Format plugin in RealNetworks RealPlayer 15 and earlier, and RealPlayer SP 1.1.4 Bu

So we know it's a quicktime plugin for Realplayer. Solution? Remove the plugin, or remove realplayer Of which, I chose the latter because I thought it would be easier to restore back to if you wanted it back. So you can try installing Realplayer again if you want - it might not be a clash between RP and Vista, it might be a corrupt dll. If it kicks up a fuss again, you know what to do.

btw, is there a known conflict between realplayer and vista? are there ways of having realplayer without causing problems as such?

Not that I know of When I had Vista, I used Realplayer for a year or so without having any issues. Try installing it again - as I mentioned above, it might just be a dodgy dll.

Tom

Hi narmex,

No problem! I'm glad you understood it. I thought it would be best to teach you what I did, so that you'll have a good chance of being able to fix it yourself next time. But if you do get stuck, then feel free to start a new thread in the relevant forum and someone will do their best to help you - I can't guarantee it will be me though, it's very hard to keep track of threads here. Drop me a message, or post here, if you want my input and I'll be happy to help.

If you've got any other questions then feel free to fire away

Tom

Edit:

I've just seen the issues from the CBS log in your first post which require fixing. Could you zip up your CBS.log and attach it to your next post please? I need some more information before I can replace these files.

below are some of the cbs.log:
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2011-05-28 04:08:39, Info CSI 0000009f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"ir41_qcx.dll"; source file in store is also corrupted

...

2011-05-28 04:13:05, Info CSI 00000122 [SR] Cannot repair member file [l:24{12}]"unsecapp.exe" of Microsoft-Windows-WMI-Core, Version = 6.0.6001.18000, pA = ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

Hi narmex,

Glad to hear it! Did you dare installing Realplayer again? What make and model is your PC? We can reinstall that HP manager for you

I'm just posting this so I don't have to find it again tomorrow - my eyelids are getting too heavy to look through it today


POQ 56 ends.
2012-09-09 09:46:42, Info CSI 00000146 [SR] Verify complete
2012-09-09 09:46:42, Info CSI 00000147 [SR] Repairing 2 components
2012-09-09 09:46:42, Info CSI 00000148 [SR] Beginning Verify and Repair transaction
2012-09-09 09:46:42, Info CSI 00000149 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qc.dll do not match actual file [l:22{11}]"ir41_qc.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 0000014a [SR] Cannot repair member file [l:22{11}]"ir41_qc.dll" of Microsoft-Windows-Indeo4-Codecs, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-09-09 09:46:42, Info CSI 0000014b Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qcx.dll do not match actual file [l:24{12}]"ir41_qcx.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 0000014c [SR] Cannot repair member file [l:24{12}]"ir41_qcx.dll" of Microsoft-Windows-Indeo4-Codecs, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-09-09 09:46:42, Info CSI 0000014d [SR] Cannot repair member file [l:24{12}]"unsecapp.exe" of Microsoft-Windows-WMI-Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-09-09 09:46:42, Info CSI 0000014e [SR] Cannot repair member file [l:24{12}]"unsecapp.exe" of Microsoft-Windows-WMI-Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-09-09 09:46:42, Info CSI 0000014f Hashes for file member \??\C:\Windows\System32\wbem\unsecapp.exe do not match actual file [l:24{12}]"unsecapp.exe" :
Found: {l:32 b:qhicfJZLj9lGfuxQ0xwA+MS7hKK4xWW6c/qVxSUeJnc=} Expected: {l:32 b:jbn1pvQIHY2sC9GBwsvYO1+1dlhabdzUNqTwuIMpYvg=}
2012-09-09 09:46:42, Info CSI 00000150 [SR] Could not reproject corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\System32\wbem"\[l:24{12}]"unsecapp.exe"; source file in store is also corrupted
2012-09-09 09:46:42, Info CSI 00000151 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qc.dll do not match actual file [l:22{11}]"ir41_qc.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 00000152 [SR] Cannot repair member file [l:22{11}]"ir41_qc.dll" of Microsoft-Windows-Indeo4-Codecs, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-09-09 09:46:42, Info CSI 00000153 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qcx.dll do not match actual file [l:24{12}]"ir41_qcx.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 00000154 [SR] Cannot repair member file [l:24{12}]"ir41_qcx.dll" of Microsoft-Windows-Indeo4-Codecs, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-09-09 09:46:42, Info CSI 00000155 Hashes for file member \??\C:\Windows\System32\ir41_qc.dll do not match actual file [l:22{11}]"ir41_qc.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 00000156 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qc.dll do not match actual file [l:22{11}]"ir41_qc.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 00000157 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"ir41_qc.dll"; source file in store is also corrupted
2012-09-09 09:46:42, Info CSI 00000158 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-indeo4-codecs_31bf3856ad364e35_6.0.6000.16386_none_39975c8d5a6988b1\ir41_qcx.dll do not match actual file [l:24{12}]"ir41_qcx.dll" :
Found: {l:32 b:JULRblKSfy//kfDlL8irtjUoPWzoKAVsFeqdg7QTFQs=} Expected: {l:32 b:luJTV7PjHVOXnoIJs3FCVWWmCrebYdOZNZTyDiWcmUU=}
2012-09-09 09:46:42, Info CSI 00000159 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"ir41_qcx.dll"; source file in store is also corrupted
2012-09-09 09:46:42, Info CSI 0000015a Repair results created:
POQ 57 starts:

POQ 57 ends.
2012-09-09 09:46:42, Info CSI 0000015b [SR] Repair complete
2012-09-09 09:46:42, Info CSI 0000015c [SR] Committing transaction
2012-09-09 09:46:42, Info CSI 0000015d Creating NT transaction (seq 1), objectname [6]"(null)"
2012-09-09 09:46:42, Info CSI 0000015e Created NT transaction (seq 1) result 0x00000000, handle @0x9b8
2012-09-09 09:46:42, Info CSI 0000015f@2012/9/9:14:46:42.748 CSI perf trace:
CSIPERF:TXCOMMIT;4
2012-09-09 09:46:42, Info CSI 00000160 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
2012-09-09 09:48:19, Info CBS Scavenge: Package store indicates there is no component to scavenge, skipping.

Tom

Hello narmex,

Thanks for understanding

Ah it's good that it installed again without any fuss! Fingers crossed it stays that way.

For some reason, Windows can't find a replacement for two files, unsecapp.exe and ir41_qc.dll, so let's see if we can find any:

System Look

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :filefind
  unsecapp.exe
  ir41_qc.dll
  ir41_qcx.dll

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Tom