Re: Help with blue Screen Dump file

GIJoe1947

Member
Hi - Can someone help me to troubleshoot and fix the BSD that I am getting very often nowadays. I have zipped and uploaded the Minidumps here.

Additional Info:I read somewhere in this forum to run sfc and it found a problem with AutoCHK but it is not able to repair it.
 

Attachments

  • Mini091212-01.zip
    254 KB · Views: 6

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L45
    CPU
    Dual Core
    Motherboard
    Pentium
    Memory
    1 GB
Welcome
Your problem is caused by that Rappaport stuff.
Make a system restore point and uninstall at least for a test.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich - Thanks for the info. I have removed the Rapport Stuff but still I am getting the BSOD. It looks like to be caused by IASTOR and some other DLLs. Attached is the mini dump & Additional info:

Additional information about the problem:
BCCode: d1
BCP1: 00000002
BCP2: 00000002
BCP3: 00000001
BCP4: 8403EA68
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
 

Attachments

  • Mini091712-01.zip
    24.1 KB · Views: 5

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L45
    CPU
    Dual Core
    Motherboard
    Pentium
    Memory
    1 GB
OK update driver Iastor. Uninstall and replace Avast with Microsoft Security Essentials
Iastor.sys file descriptionProductname: Intel Matrix Storage Manager driver Description: Intel Matrix Storage Manager driver Company: Intel Corporation

If you still get BSODs, activate the driver verifier and run for 36 hours.

Your BSODs seem to be caused by a driver. Please take thistest for 36 hours and report the results after the test is completed.

Driver Verifier

I'd suggest that you firstbackup your data and then make sure you've got access to another computer soyou can contact us if problems arise. Then make a System Restore point (so youcan restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....AllPrograms...Maintenance...Create a System Repair Disc - with Windows Vistayou'll have to use your installation disk or the "Repair yourcomputer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because
Driver Verifier isstressing the drivers out. If it doesn't crash for you, then let it run for atleast 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from yourinstallation DVD to set the system back to the previous restore point that youcreated.


DriverVerifier - Enable and Disable


 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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