Help! Random BSOD at start up

N

negis

Member
Hi,

My Toshiba laptop running window vista home premium 32-bit has been run fine since I recieved it last year. Today, when I start-up as usual, window loaded fine but after window run for about 10-20s, BSOD appeared and the comp restarted itself. I'm not used to the BSOD stuff so please help me.

I've attached the required files.
 

My Computer

System One

Welcome
The good news is you have only had one BSOD
The bad news is you have had only one BSOD. Each BSOD gives a little clue as to the cause. Lets hope that the clue that I have resolves your problem.
Uninstall your Anti Virus
Boot
Install Microsoft Security Essentials in place of your Anti Virus ---Boot
You may want to make a system restore point before taking any action so that you can go back if needed.
This driver is the cause of your BSOD

Wrkrn.sys file descriptionProductname: Webroot SecureAnywhere Description: Webroot SecureAnywhere Company: Webroot
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You are very welcome. Report back either way.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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