Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attached)

G

gooie

Member
Dear Forum,
I'm at a loss what to do with BSOD 1-2/day, & often with no dump obtained.
BSOD often reads...
- IRQL_NOT_LESS_THAN_EQUAL
less often reads...
- MEMORY_MANAGEMENT
- REFERENCE_BY_POINTER

I have an Alienware Desktop (It was shipped to me in Australia & is Pre-Dell ownership - they won't help me)
I've suspected Memory - but multi-pass testing is showing zero erros
I've suspected "AlienFX" built-in lighting as it's not worked properly, despite them sending new firmware when new
Windows Reports often tell me that nVidia drivers are the issue, I've installed old, new, latest (graphics & MoBo) all to no avail.

Recent minidumps show culprit (Image Name) as being...
- ntkrpamp.exe (most frequently), also....
- sometimes... sp_rsdrv2.sys, ntkrpamp.exe, win32k.sys, nvrd32.sys, and nvlddmkm.sys
I'm losing hair rapidly now and need a hero! lol

Any help greatly appreciated,
Gooie.

HARDWARE.............................
Alienware P2 Chassis Lighting - Alienware® AlienFX® System Lighting
Alienware P2 Chassis Cooling - Alienware® High-Performance Liquid Cooling
Alienware P2 Chassis Dampening - Alienware® Acoustic Dampening
Power Supply - Alienware® 1000 Watt Multi-GPU Approved Power Supply
Graphics Processor - Desktops - Dual Graphics Processors
Dual 768MB NVIDIA® GeForce™ 8800 GTX - SLI Enabled
Video Optimiser - None
CPU - Area 51 7500 - Intel® Core™ 2 Quad Q6700 2.66GHz 8MB Cache 1066MHz FSB
RAM - Area 51 7500 - 4GB DDR2 Performance SDRAM at 800MHz - 4 x 1024MB
Motherboard - Intel 7500 - Alienware® Approved NVIDIA nForce 680i SLI Motherboard
OS - Desktops - Genuine Windows Vistaâ„¢ Ultimate
OS Enchancements - Without Media Center Remote Control or TV Tuner
HDD - High Performance with Data Security (RAID 1)
500GB (2 x 500GB) Serial ATA 3Gb/s 7,200 RPM w/ 2 x 16MB Cache
HDD2 - 2TB (2 x 1TB) Serial ATA 3Gb/s 7,200 RPM w/ 2 x 32MB Cache
Optical One - Single Drive Configuration
20X Dual-Layer DVD±RW w/ LightScribe
Enthusiast 1 - Dual High Performance Gigabit Ethernet Ports
Enthusiast 3 - Creative Sound Blaster® X-Fi™ XtremeGamer High Definition 7.1 Audio
Display 1 - No Monitor
Keyboard - Alienware® USB Full-Size Keyboard
Mouse - Alienware® Optical 3-Button Mouse with Scroll Wheel

SOFTWARE................................
Windows Vista Ultimate 32, Service Pack 2
Avast anti-virus
Spyware Terminator
Super Anti-spyware
Mozilla products (Firefox, Thunderbird, Open Office etc)
 

My Computer

System One

  • Manufacturer/Model
    Alienware Area-51 7500 Desktop
    CPU
    Intel Core 2 Quad Q6700 2.66GHz 8MB Cache 1066MHz FSB
    Motherboard
    Intel 7500 - Alienware Approved NVIDIA nForce 680i SLI Mo
    Memory
    Area 51 7500 - 4GB DDR2 Performance SDRAM at 800MHz - 4 x 1024MB
    Graphics Card(s)
    Dual 768MB NVIDIA GeForce 8800 GTX - SLI Enabled
    Sound Card
    Creative Sound Blaster XtremeGamer High Def. 7.1
    Monitor(s) Displays
    Dell S2330MX & Dell 2407WFP
Re: Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attach

Welcome
Without dumps it is difficult to determine the true cause of the BSODs. In your case an educated guess would indicated memory problems. Lets start with a memory test. Run it over night for 8 passes, then 8 pasess for each individual stick.
Guide to using Memtest86+ - Geeks to Go Forums
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Re: Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attach

Hello Gooie,

In addition to what Richard has said, I would like to say that the BSOD error IRQL_NOT_LESS_THAN_EQUAL indicates a driver tried to access a certain area of memory when it should not have, meaning there is a flaw in the driver itself. The goal of your troubleshooting is to find that driver and either disable or replace it. Use the Windows Debugger to troubleshoot this error. Without the debugger, you are limited to uninstalling/updating/rolling back the driver that contains the driver file the Blue Screen mentions.

Please write back for further questions.
 

My Computer

System One

Re: Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attach

Dear Richard & Allan,
thanks for prompt feedback.

- I've now run extensive MemTest on all 4 sticks individually as well..... Zero Errors
disappointing for quick fix :^\
- If it is a driver issue, I'm at a loss as what to do next

- I've included two attachments......
1. SF Diagnostics pack results - complete......................................................... "gooie.zip"
2. My own Zipped Minidump selection - I've already run WinDbg on them ............... "5_dump_files.zip"
[this is at the limit of my tech skills guys 8^|
.....again, really appreciate your help and guidance,
cheers, Gooie
 

My Computer

System One

  • Manufacturer/Model
    Alienware Area-51 7500 Desktop
    CPU
    Intel Core 2 Quad Q6700 2.66GHz 8MB Cache 1066MHz FSB
    Motherboard
    Intel 7500 - Alienware Approved NVIDIA nForce 680i SLI Mo
    Memory
    Area 51 7500 - 4GB DDR2 Performance SDRAM at 800MHz - 4 x 1024MB
    Graphics Card(s)
    Dual 768MB NVIDIA GeForce 8800 GTX - SLI Enabled
    Sound Card
    Creative Sound Blaster XtremeGamer High Def. 7.1
    Monitor(s) Displays
    Dell S2330MX & Dell 2407WFP
Re: Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attach

There is nothing attached.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Re: Vista32 daily BSOD & varying Image Names seen in minidump reports (SF Diag attach

Attachments hopefully ... Gooie
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Alienware Area-51 7500 Desktop
    CPU
    Intel Core 2 Quad Q6700 2.66GHz 8MB Cache 1066MHz FSB
    Motherboard
    Intel 7500 - Alienware Approved NVIDIA nForce 680i SLI Mo
    Memory
    Area 51 7500 - 4GB DDR2 Performance SDRAM at 800MHz - 4 x 1024MB
    Graphics Card(s)
    Dual 768MB NVIDIA GeForce 8800 GTX - SLI Enabled
    Sound Card
    Creative Sound Blaster XtremeGamer High Def. 7.1
    Monitor(s) Displays
    Dell S2330MX & Dell 2407WFP

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Alienware Area-51 7500 Desktop
    CPU
    Intel Core 2 Quad Q6700 2.66GHz 8MB Cache 1066MHz FSB
    Motherboard
    Intel 7500 - Alienware Approved NVIDIA nForce 680i SLI Mo
    Memory
    Area 51 7500 - 4GB DDR2 Performance SDRAM at 800MHz - 4 x 1024MB
    Graphics Card(s)
    Dual 768MB NVIDIA GeForce 8800 GTX - SLI Enabled
    Sound Card
    Creative Sound Blaster XtremeGamer High Def. 7.1
    Monitor(s) Displays
    Dell S2330MX & Dell 2407WFP
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