Major Bluetooth Problems

I

ITF

New Member
I recently bought the Microsoft Wireless Desktop 7000 keyboard/mouse combo. It is bluetooth driven and comes with a bluetooth dongle that plugs in via USB.

When I plug it in, it detects the hardware and beings a 4 step 'new device software installation'. The first 2 pass, then it comes to installing a "base system device" and fails. I do not believe it is recognizing the dongle correctly and this is where my problem sits. I can manually install the driver through device manager for "microsoft tranceiver v3.0 for bluetooth" which is what it is stickered as, but even doing this does not get it working properly.

Any help would be greatly appreciated as I am completely stumped on this. I am running Vista x64 Ultimate, I have all the latest MS software for this media package installed, and it also links to a Vista hotfix -- KB925528. When I try to install this it says "this update does not apply to your system". It's possible I have previously installed this via windows update, but if not then I don't know why it says that.

Hopefully someone can help me out here as it really sucks not being able to use the new mouse/keyboard as well as the other bluetooth devices I want to use.
 

My Computer

System One

Vista is great os but unfortunately has some problems with hardware compatibilities (printers,bluetooth etc). I tried jlink,trust,hp,and only hp bluetooth works fine.
Try this...
1 Download and use the best driver from manufactures website for vista 64bit,(not from the cd)
2 Update dognle firmware
3 Install the new release of SP1 (standalone or through windows update)
Please inform me if you have any good results :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built by me.
    CPU
    Intel Core 2 Quad Q6600
    Motherboard
    Gigabyte GA-X38-DS4
    Memory
    KINGSTON HYPERX DDR2 4GB (2X2GB) PC6400 800MHZ DUAL CHANNEL KIT
    Graphics Card(s)
    SAPPHIRE RADEON HD4890 OC 1GB GDDR5
    Sound Card
    2/4/5.1/7.1-channel Realtek High Definition
    Monitor(s) Displays
    Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1
    Screen Resolution
    1366x768 in Desktop,1920x1080p in gaming and video
    Hard Drives
    C:\WD VelociRaptor 150 GB,10,000 RPM
    D:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 No Raid.Copy Paste Is The Safest Way.
    PSU
    Seasonic 700W 80plus
    Case
    A-Case Twin Engine BB
    Cooling
    3 thermaltake smart case fan II + 1 arctic cooling fan
    Keyboard
    Wireless Logitech LX710
    Mouse
    Wirelles Logitech Laser Mouse MX620
    Internet Speed
    ADSL 4000plus
    Other Info
    F:\Sony high speed sata Dvd Rewriter
    KINGSTON HYPER X FAN
    +Cordless Rumblepad 2
I went to take your advice of installing SP1 but it turns out since I made my own custom image using VLite, SP1 won't work. As a result I have to re-install vista and I think I will go back to x86.
 

My Computer

System One

I have the MWD 8000 bluetooth and it works perfectly with Vista Ultimate x64. Maybe it has issue with your custom image? Where does the 7000 place it's receiver? The 8000 has a powered USB hub built into the charger that sits next to the keyboard. Maybe 6 inches away max. If you have to insert the receiver into a USB port on the back of your PC, that could be a problem.

And no, I did not pay 300USD for a keyboard combo. CompUSA was selling them for 99USD when they went out of business.
 

My Computer

System One

  • CPU
    Q9450 SLAWR
    Motherboard
    XFX 780i
    Memory
    8GB OCZ SLI 5-4-4-12@800
    Graphics Card(s)
    XFX 8800 GTX 768MB (2)
    Sound Card
    Auzen X-Fi Prelude / Logitech Z-5500 Digital 5.1
    Monitor(s) Displays
    Samsung Syncmaster 214T
    Screen Resolution
    1600 x 1200
    Hard Drives
    300GB VelociRaptor / 750GB / 500GB / 750GB
    PSU
    Antec 1000W TPQ
    Case
    Antec 900
    Cooling
    4 x 120mm, 1 x 200mm
    Keyboard
    Microsoft Entertainment Desktop 8000
    Mouse
    Logitech G7, Razer Lachesis
    Internet Speed
    3Mb
Try opening Admin Tools (under Control Panel) and look at Services - look for a Bluetooth service and on Log On's check the Local System option, stop and start the service - this may solve the problem.
 

My Computer

System One

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