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Windows vista x64 constantly crashes

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Old 04-05-2008   #1 (permalink)
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Windows vista x64 constantly crashes

I've installed windows vista ultimate x64 in a brand new Gateway GT4220m that originally came with Windos Vista Home Premium.

After the drama to find the required drivers for it, all seemed to work fine. All updates for the system and the drivers where downloaded.

Anyhow, suddenly the system started to show a warning telling that there was a problem with the STacSV.exe

Now it does not appear very often, but the system freezes and it is needed to reinitiate it turning off the machine.

I've noticed that it hapens when I use itunes, WM or play pictures in a presentation mode. If the machine goes to hibernation mode, it won´t wake up, so it is needed to turn it off again.

I am unable to use the windows media center as well.

Would it be OK to reinstall all the drivers? Do I have to run the Windows Vista installation in repair mode or reinstall it clean again ?


Last edited by mexstud08; 04-08-2008 at 11:58 AM.
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Old 04-06-2008   #2 (permalink)
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Re: Windows vista x64 constantly crashes

Well you could try to reinstall some of the drivers to see what happens, maybe it's something wrong with the video or sound driver if you say the machine is crashing when you use multimedia applications.
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Old 04-06-2008   #3 (permalink)
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Re: Windows vista x64 constantly crashes

try this link and see it it helps.
stacsv.exe - stacsv - Process Information
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Old 04-06-2008   #4 (permalink)
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Re: Windows vista x64 constantly crashes

List your system spec.
Download the latest codecs may help.

Try looking in your error logs by;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the event viewer.
You now have loads of options to try and pin down what is happening.
Expand the error tab.
Look for things in the last 24 hours.
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Old 04-06-2008   #5 (permalink)
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Re: Windows vista x64 constantly crashes

I would refrain from stacking the PC with Codec mega packs especially those dodgy free ones.
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Old 04-06-2008   #6 (permalink)
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Re: Windows vista x64 constantly crashes

Ok... thanks to you all !

My system specs are:
  • Intel® Core™ 2 Q6600 quad core processor
  • Intel G33 Viiv
  • Memory Installed: 2048 MB DDR2, 667 MHz, (PC2-5300) dual channel memory
  • Two 500 GB, 7200 RPM, SATA II hard drives
  • DVD ±RW, 16X super multi-format dual layer drive
  • 15-in-1 high speed digital media manager
  • Intel Graphics Media Accelerator 3100 Up to 256MB shared video memory
  • ATI Theater 550 Pro TV Tuner with 3-D Combination (PCIe)
  • Integrated 8-Channel (7.1) High Definition Audio
  • Integrated Intel 10/100 Mbps Ethernet LAN
  • 802.11n (pre-n) Wireless LAN (PCI)
  • 56K PCIe Data/Fax modem
  • Gateway FPD2485W 24-inch widescreen high-definition LCD display
I've went to the stacv process information site, but the program does not run in x64 version

I've looked or the latest codecs and I already have those.

Then, I've went into the error tab and found the following error that are shows quite often:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-04-06T14:58:25.000Z" />
<EventRecordID>37125</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>VillaPatzcuaro1</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">BDSelfPr</Data>
<Data Name="param2">%%2</Data>
</EventData>
</Event>

And two warnings also repeated very often:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="HECIx64" />
<EventID Qualifiers="32775">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-04-06T14:59:51.268Z" />
<EventRecordID>37136</EventRecordID>
<Channel>System</Channel>
<Computer>VillaPatzcuaro1</Computer>
<Security />
</System>
- <EventData>
<Data />
<Binary>00000000010000000000000001000780000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

And:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-FilterManager" Guid="{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}" />
<EventID>4</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2008-04-06T15:00:41.517Z" />
<EventRecordID>37139</EventRecordID>
<Correlation />
<Execution ProcessID="3784" ThreadID="4160" />
<Channel>System</Channel>
<Computer>VillaPatzcuaro1</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="FinalStatus">0xc0000013</Data>
<Data Name="DeviceVersionMajor">6</Data>
<Data Name="DeviceVersionMinor">0</Data>
<Data Name="DeviceNameLength">8</Data>
<Data Name="DeviceName">bdfsfltr</Data>
<Data Name="DeviceTime">2007-12-31T03:16:38.000Z</Data>
<Data Name="ExtraStringLength">14</Data>
<Data Name="ExtraString">\Device\CdRom0</Data>
</EventData>
</Event>

Of course I have no clue about what those are related with .

Oh, I must say that I ran the Windows Media Center and it seems to work fine, but of course,the crash problem still occurs.

Thanks again!

Last edited by mexstud08; 04-06-2008 at 12:02 PM.
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Old 04-07-2008   #7 (permalink)
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Re: Windows vista x64 constantly crashes

Try looking at your services to see if any service that is required for sound has been stopped by;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the Services and Applications Tab
Double click on services.


If a service has not started then you can start it by clicking on the Start tab at the top left. Alternatively you can double click on the service to make permanent changes.
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Old 04-07-2008   #8 (permalink)
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Re: Windows vista x64 constantly crashes

Thanks,

I have checked the services and all seems to be working fine.The only one that is unhabilitated is Windows Media Center Extender Service.

After reinstalling all the drivers the STacSV.exe message appeared again
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Old 04-08-2008   #9 (permalink)
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Re: Windows vista x64 constantly crashes

doing a search for your motherboard on google is telling me your computer is made by gateway and not dell. Have you got the exact model of your motherboard?
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Old 04-08-2008   #10 (permalink)
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Re: Windows vista x64 constantly crashes

ups! Sorry, it was a super typo! Yes, my PC is a Gateway.

The motherboard is an Intel (R) G33 /G31 Chipset family
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