Problems installing scan drivers Epson Perfection V500

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gjmill

New Member
Just purchased Perfection V500 Can't install scan software. I get an error " Could not copy File" "Check the setup disc then run setup again C:\User\Appdata\Local\Temp\\setup.ini
I'm running an HP PC Core Duo Quad Q6600, 4 GB RAM, Vista Home Premium 64 bit SP1. Spent 1.5 hours on the phone with Epson yesterday until tech said he had done everything he had on his troubleshooting checklist then put me back on hold for another tech and ended up back on hold. Anyone have an idea? This is my first problem with Vista. I was hesitant to get involved with it in the first place. Epson promotes the scanner as compatable with Vista 64. And I have seen posting that indicate success for others running the scanner. Thanks
 

My Computer

System One

Just go to the Temp Folder in C:\User\*Your user name*\Appdata\Local\Temp rigth click on it, select properties and check out the read only box
 

My Computer

System One

Try downloading a newer driver from the Epson website and using that. Even if it is the same version.
 

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gjmill said:
Just purchased Perfection V500 Can't install scan software. I get an error " Could not copy File" "Check the setup disc then run setup again C:\User\Appdata\Local\Temp\\setup.ini
Click to expand...
gjmill said:
I am having exactly the same problem, I've tried to re-install quite a few times but always with the same result "Could not copy files...."

I'm hoping somebody might have some other ideas as the ones on this thread have not worked.
Click to expand...
 

My Computer

System One

I recently purchased a V500 and despite literally hours on the phone with Epson, they could not get it to install. They say that Windows refuses to recognize the info from the port.

I also had trouble w/ the scan feature of my All in One HP printer, because Vista Basic does not support scan/fax capability. Adobe Photo Elements got me the scanning capability.

It galls me though to think I'm moving up from Windows XP home and find out that the Vista Home won't do things the XP would. I had to install my scanner on my kids (XP) computer.

Any advise would still be appreciated. It's still an on-going issue.
 

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  • Manufacturer/Model
    Dell Vostro 200
    Memory
    2037 MB
    Sound Card
    Realtek High Definition Audio
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    Generic flat screen monitor
    Screen Resolution
    1280 x 1204
    Hard Drives
    98.9 GB
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    Tower
    Keyboard
    Dell
    Mouse
    Microsoft USB
    Internet Speed
    Cable
Even though this is old I am posting because I figured it out. So if you download the latest drivers off of their website, they will automatically unzip and attempt to install, at which point you get the error that your drive may be locked and that you need to restart your computer, blah blah blah.

What you do is is to wait for it to error out and close, then go into your Windows folder, go into your twain_32 folder, then escndv, then click on escndv.exe and it will install it just fine.
 

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System One

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