Custom TSP problem on Windows Vista 32 bit

Hello,

I have an issue with a custom TSP written in C++. It should be used by outlook to make a call. It works fine under windows xp, but under Vista it doesn't. I am not sure which is the problem because I am able to add it in the Advanced tab from Phone and Modem options and I am able to select it from the New Call dialog from Outlook to use it as a line. When I press Start call i receive an error "An internal error occurred in the automatic phone dialer. Close the dial phone box and then open it again".
Also, using the dialer.exe application from microsoft I am unable to use it. The following error shows: "An internal error occured in Phone Dialer. Quit and restart Phone Dialer."
Can you please advice me how I can solve this?

Thanks,
Gabi

Hi Gabi,

Outlook is no longer included with Vista and I suspect your C++ application is using the wrong dialer calls for standard users and either requires elevation or a slight rewrite to work without an existing elevated Mail or Dialer Client running.

Steven

Hi Steven,

Thanks for your reply.. I am using Outlook 2003 and I have disabled the User Access Control. Is there anything else you think I can disable? I also suspect is something caused by permissions issues...

I read on the internet that the outlook feature of making calls uses the dialer.exe from windows/system32 which is included in Vista. What do you suggest?

Thanks,

Gabi

gabitzz said:

Hi Steven,

Thanks for your reply.. I am using Outlook 2003 and I have disabled the User Access Control. Is there anything else you think I can disable? I also suspect is something caused by permissions issues...

I read on the internet that the outlook feature of making calls uses the dialer.exe from windows/system32 which is included in Vista. What do you suggest?

Thanks,

Gabi

Click to expand...

Hi Gabi,

If disabling UAC didnt solve the dialer issue I dont think theres much you can do without getting the application rewirtten for the new COM objects and calls found in Vista (dont forget to turn UAC back on too )

Steven

Hi Steven,

Rewriting the application is not a problem, even it's not me who wrote this TSP.. I don't have so much experience in writing app for windows, especially windows Vista but I am willing to learn. Can you point me where I can find some information about COM objects and calls found in Vista ...

Thank you again,
Gabi

gabitzz said:

Hi Steven,

Rewriting the application is not a problem, even it's not me who wrote this TSP.. I don't have so much experience in writing app for windows, especially windows Vista but I am willing to learn. Can you point me where I can find some information about COM objects and calls found in Vista ...

Thank you again,
Gabi

Click to expand...

Hi Gabi,

Im not very experienced with COM objects (OLE, ActiveX, Com+, DCOM)

You can find information about them here with examples and calls

Microsoft Dynamics AX System Classes

Steven

Hello Steven,

I solved my problem, the problem was with the Telephony Service from Windows Vista.

Thanks for your help and interest,
Gabi