Vista - HP 6310 network scan w/ print server

goproliance · 09-11-2008

I have an Airlink101 wireless print server installed. I have 3 computers which print successfully via the print server (none are directly connected to the printer). They each have a separate OS - XP, Home Basic, and Home Premium 64 bit. The XP and Home Basic machines both are successful as network scanners as well - the 6310 shows up under Scanners and Faxes.

So here is where I'm pulling my hair out. The Home Premium machine will print to the 6310 but refuses to see the scanning functionality.

I've Googled this till my eyes are about the fall out of my head. You name it, I've probably tried it. I tried using XP drivers using XP SP2 backwards compatibility - no luck - it won't let me proceed. I've tried installing the 64 bit package from HP - again, no luck. It won't see the scanner. I have Windows Firewall disabled and the OEM Norton package uninstalled. Help!! I've also tried scanning through Paint and Publisher. Of course, they don't see the scanner either. I also (regretably) let HP work on this issue earlier. They couldn't figure it out either.

**johngalt** · 09-12-2008

Hi, goproliance, and welcome to the forums.

When you uninstalled your Norton, did you use the removal tool or just uninstall from Control Panel?

09-11-2008	#1 (permalink)
goproliance Home Premium 64bit 1 posts	HP 6310 network scan w/ print server I have an Airlink101 wireless print server installed. I have 3 computers which print successfully via the print server (none are directly connected to the printer). They each have a separate OS - XP, Home Basic, and Home Premium 64 bit. The XP and Home Basic machines both are successful as network scanners as well - the 6310 shows up under Scanners and Faxes. So here is where I'm pulling my hair out. The Home Premium machine will print to the 6310 but refuses to see the scanning functionality. I've Googled this till my eyes are about the fall out of my head. You name it, I've probably tried it. I tried using XP drivers using XP SP2 backwards compatibility - no luck - it won't let me proceed. I've tried installing the 64 bit package from HP - again, no luck. It won't see the scanner. I have Windows Firewall disabled and the OEM Norton package uninstalled. Help!! I've also tried scanning through Paint and Publisher. Of course, they don't see the scanner either. I also (regretably) let HP work on this issue earlier. They couldn't figure it out either.
My System Specs

09-12-2008	#2 (permalink)
johngalt Vista Ultimate x64 MAK, OpenSolaris 5, Gentoo 2008.1.... 3,848 posts	Re: HP 6310 network scan w/ print server Hi, goproliance, and welcome to the forums. When you uninstalled your Norton, did you use the removal tool or just uninstall from Control Panel?
My System Specs

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