I get Hewlett Packard Updates on a routine basis. I have owned the computer for about 45 days and have received app 6 updates. They are:
HP Security Update
Realtek high definition audio driver update
Intel matrix storage manager driver update and
Windows help and support update

Each time I have tried to install them and each time I have received a note in the status column that "installation cancelled"?

Any ideas?

Thanks in advance.

Bill Weaver

Originally Posted by Bill Weaver

I get Hewlett Packard Updates on a routine basis. I have owned the computer for about 45 days and have received app 6 updates. They are:
HP Security Update
Realtek high definition audio driver update
Intel matrix storage manager driver update and
Windows help and support update

Each time I have tried to install them and each time I have received a note in the status column that "installation cancelled"?

Any ideas?

Thanks in advance.

Bill Weaver

TRY THIS:

Select Start

All Programs

Select HP

Right click HP Update

Select Properties

Select Compatibility tab

Check Run this program as administrator

Select Apply

Select Show settings for all users

Check Run this program as administrator

Select Apply

Select OK

Select OK

The computer might need a restart at this point.

then:

Select Start

All Programs

Select HP

Select HP Update

Search for updates and install...



Tom

Thanks Tom but I've tried this and just got into a big mess. I'll use Windows update from now on.
Thanks again
Bill

Thanks Thao, that's exactly what I have decided to do.
Thanks again
Bill

I have the same problem with update.

Thanks Tom (twlykins), your solution Run this program as administrator
was the solution and update are now done..

I'm having the same problem with HP installations being canceled. I just recently purchased this laptop with Vista Home Premium x64, but I'm still used to XP. I haven't had the time to get all of the Vista tricks down.

I was following the steps recommended above, to change the Privilege Level so that the updater runs as Administrator, but the option is grayed out.

I am the only user on this computer and should have full administrative privileges, so I'm not sure why I wouldn't have that option. UAC has been disabled.

Anyone have any additional suggestions for a Vista noob?

I may stick with the Windows updates like some have suggested, but it bothers me that I don't have the ability to run something as administrator when I *am* the administrator.

Thanks!
Suzanne

Thanks!

So, I need to enable UAC, check the box to run that one .exe as administrator, then disable again (assuming I don't want all the other annoyances that come along with UAC)?

Wow... I knew UAC was supposed to be a pain when it's enabled, but I didn't realize I'd start running into problems if I disabled it.

Thanks again,
Suzanne