Add Printer Wizard not finding my printer

H

hpages

New Member
I have a HP Color Laser Jet 3600n already installed on the company network. I just got a new gateway with Windows Vista Home Premium 32bit.

When i go to the printer wizard it locates the 3600 printer on the network. Then it asks me to choose the printer software from a list. or choose a disk. I don't have the disk.
So, looking through this list, it doesn't even have the HP Color Laser Jet 3600 in there. it's got a 3000 and then jumps to 7000.

What am i missing here? Anyone help. Please.

Hector
 

My Computer

System One

My Computers

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  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
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    Real World Computers (Custom by Me)
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    AMD FX8350 Vishera 8 Core @4GHz
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    Asus M5A78L-M USB3
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    1920 x 1080
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    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
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    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
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    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
hey, thanks for the help. I've already done that. I downloaded, opened and run the program. It finished loading and closed. That's it. I go back to add printer wizard and it's still not there.

Do i need to reboot? and that will fix all my problems?
 

My Computer

System One

hi hector,

First go to the download file, right click, and from the pop-up menu select Run as Administrator, Ok any prompts and follow the install Make a note of any folders that are noted.

if the driver software has worked normally, if you check your printers you should have the device installed.

one other way is that the download created a folder on your laptop containing the drivers, if this is the case you need to tell Vista where this folder is during the wizard, when you run the wizard you should have two options "select from a list", (the option you have been using), and "choose a location on my disk" or similar choose this option and navigate to the folder that the download created. finish the wizard and you should have the printer to use
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
hey barman. Alright, i right clicked on the downloaded driver file and ran it as administrator again. It just opens quickly, says done and then closes. I assume that it installed. Then i go to look at the printers my comp recognizes and there is only the other two printers there.

Your second suggestion, moving the downloaded file to a folder say, on my desktop that would be easy to find was a good idea. Did that. Then in the add a printer wizard i went back through and clicked the printer i want to connect to. The list of printers it shows me when i click HP doesn't have the 3600 in there as an option. Then the button to the right says have a disk? When i click there and then go and open my file on the desktop it can't find the driver because it's looking for like an inf. file or something.

Best,

Hector
 

My Computer

System One

In the Printer setup, did you notice if the 3000 said 3000 *series*? If so that is a generic driver that will work.

Also, if you went to the link that Barman provide, there is a brand new driver as of 26 November 2008.....
 

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System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
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    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
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    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
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    ThermalTake Level 10 GT (Black)
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    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
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    Logitech G15 (gen 2)
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    Logitech MX Master (shared)
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    AT&T Lightspeed Gigabit duplex
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    Sabayon Linux (current, weekly updates, 5.1.x kernel)
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    Conextant 20671 SmartAudio HD
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    1680 * 1050
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    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Lenovo
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    Lenovo
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    Lenovo
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    Logitech MX Master (shared) | Synaptics TouchPad
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    Lenovo
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    AT&T LightSpeed Gigabit Duplex
Hi hpages

When you run the downloaded file from HP and run it it creates a folder on the root of your system drive (normally c:\),. the folder is "c:\HP CLJ3600 Driver"

This folder does contain the .Inf files that you reported as required with the add a disk option. If you point the system to that folder when you are asked this should then allow the wizard to complete.

As I do not have a printer available here I can't fully test the download but I have checked the .inf file in the folder and it appears to be for the correct printer and operating system.

Hope this helps
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
hpages said:
hey barman. Alright, i right clicked on the downloaded driver file and ran it as administrator again. It just opens quickly, says done and then closes. I assume that it installed. Then i go to look at the printers my comp recognizes and there is only the other two printers there.

Your second suggestion, moving the downloaded file to a folder say, on my desktop that would be easy to find was a good idea. Did that. Then in the add a printer wizard i went back through and clicked the printer i want to connect to. The list of printers it shows me when i click HP doesn't have the 3600 in there as an option. Then the button to the right says have a disk? When i click there and then go and open my file on the desktop it can't find the driver because it's looking for like an inf. file or something.

Best,

Hector
Click to expand...

Hi Hector,

When you down load the driver it comes down as a zip file. Right click on this file and select run as administrator, This will open a new window (Open File - Security Warning). click on Run, accept the UAC prompt, this will open another new window (Winzip) click on unzip, you will get a message that the files have unzipped successfully, click on OK, close all other windows.

Go back to the Printer wizard. When you get to the drivers window click on have disk, click on Browse, click on Computer, doubleclick Local Disk (C: ), doubleclick HP CLJ3600, Highlight the data hpc3600w.inf, and click on open, click OK on the new Window.

Your Printer is now displayed and you can carry on with the install by clicking on next
 

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    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Barman, you're a frickin genius. This is what ended up working for me:

Barman Wrote:
"When you run the downloaded file from HP and run it it creates a folder on the root of your system drive (normally c:\),. the folder is "c:\HP CLJ3600 Driver"

This folder does contain the .Inf files that you reported as required with the add a disk option. If you point the system to that folder when you are asked this should then allow the wizard to complete.

As I do not have a printer available here I can't fully test the download but I have checked the .inf file in the folder and it appears to be for the correct [COLOR=#3676A2 ! important][COLOR=#3676A2 ! important]printer[/COLOR][/COLOR] and operating system.

Hope this helps"

I am up and printing now! Thanks!!!!
 

My Computer

System One

Hi hector,

Glad to hear you're up and running :party: :D

Also if you have time can you go to your original post and edit the title to include solved - this may help others in the future with similar issues
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
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