Vista - Windows cannot load the device driver for this hardware. The driver may be corrupted

yalpsiD · 01-13-2009

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) <-- This god for shaken message is stopping me from enjoying my computer.

The driver is MAT****A DVD-RAM UJ-861H ATA Device

And that up there is the error message, i havnt downloaded anything i just pressed the button on the cd/dvd drive and my computer shut down and when i turned it back on nothing it it worked.

Does anyone know how to fix this? Im practilly computer illiterate so please be easy on the big words and stuff =]

**echrada** · 01-13-2009

Please try the steps below:

1. Uninstall all third-party burning software, such as Nero and Roxio.

2. Perform a Clean Boot to test the result.

Clean Boot

========

a. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

Note: Please click Continue if the "User Account Control" window pops up.

b. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

c. Click the "Startup" tab, click "Disable All" and click "OK".

d. Restart the computer and test the issue.

Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

Please test this issue in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

If the issue persists, please contact your computer manufacturer to check if the DVD drive is damaged.

If not, you may need to restore the system to its factory settings.

Hope it helps.

**echrada** · 01-13-2009

You can also try this (even though it says XP - apparently it helps for Vista as well)

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

01-13-2009	#1 (permalink)
yalpsiD Vista Home Premium 32bit 1 posts	Windows cannot load the device driver for this hardware. The driver may be corrupted Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) <-- This god for shaken message is stopping me from enjoying my computer. The driver is MAT****A DVD-RAM UJ-861H ATA Device And that up there is the error message, i havnt downloaded anything i just pressed the button on the cd/dvd drive and my computer shut down and when i turned it back on nothing it it worked. Does anyone know how to fix this? Im practilly computer illiterate so please be easy on the big words and stuff =]
My System Specs

01-13-2009	#2 (permalink)
echrada Microsoft® Windows Vista™ Ultimate x64 SP2 Windows 7 7127 x64 869 posts	Re: Windows cannot load the device driver for this hardware. The driver may be corrup Please try the steps below: 1. Uninstall all third-party burning software, such as Nero and Roxio. 2. Perform a Clean Boot to test the result. Clean Boot ======== a. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility. Note: Please click Continue if the "User Account Control" window pops up. b. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). c. Click the "Startup" tab, click "Disable All" and click "OK". d. Restart the computer and test the issue. Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK". Please test this issue in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue. If the issue persists, please contact your computer manufacturer to check if the DVD drive is damaged. If not, you may need to restore the system to its factory settings. Hope it helps.
My System Specs

01-13-2009	#3 (permalink)
echrada Microsoft® Windows Vista™ Ultimate x64 SP2 Windows 7 7127 x64 869 posts	Re: Windows cannot load the device driver for this hardware. The driver may be corrup You can also try this (even though it says XP - apparently it helps for Vista as well) You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"
My System Specs

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