Can't install Samsung printer on Vista Home Premium

A

auderek

New Member
I can't install Samsung printer CLP-310 on Vista Home. I am consistently getting error message:Operation could not be completed. (error 0x00000002). I have tried both installation CD and direct driver download from Samsung support site. No matter how I install it (through add printer wizard or through setup.exe on the CD or driver package), I am getting the same error. The printer driver is specified for Vista. So it should work. Can anyone help please?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
Insert your Cd and cancel the Wizard. Open Explore and right click on the Setup.exe file and Run as Administrator.

Hope this helps, if not, comeback to tell us what happens and we'll go from there.

Hopefully more savvy guys will lend a quicker hand.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Q9650 w/CM V8 Cooler...
    Motherboard
    EVGA 780i SLI FTW... Latest Bios & Drivers
    Memory
    Corsair Dominator 8GB (4 x 2GB) PC2-8500C5D
    Graphics Card(s)
    EVGA GTX260
    Sound Card
    Realtek High Def Onboard
    Monitor(s) Displays
    Acer 22" LCD Widescreen
    Screen Resolution
    1680 x 1050
    Hard Drives
    WD Velociraptor 160GB
    Samsung Sata 750GB
    Maxtor External 160GB
    PSU
    PC Power & Cooling 750w Silencer
    Case
    Thermaltake Speedo Advance
    Cooling
    Air Cooled... See CPU
    Keyboard
    Logitech G15
    Mouse
    Logitech G7
    Internet Speed
    Comcast 6MB Broadband
    Other Info
    Linksys WRT54G router
I've just tried your suggestion but it's still giving me the same error message. Thanks for your help anyway.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
Hello auderek. I will give my two cents in here (or maybe one sent. We will find out!)

Ok, so your BCC: 0x2 is a DEVICE_QUEUE_NOT_BUSY. Not entirely sure what that means, as no more info was offered other than it is very rare. :/

Try this: Plug in the printer and wait. What does Vista do? I hope it senses it, and should even install its own drivers hopefully. (That happens a lot)

No matter what happens afterward, go open up Device Manager, and see if it is registered there. If so, great! If not, back to square one.

If it is, right click to properties. If it says it works, try printing. If that works, problem solved. If not, then go to the drivers tab and try installing the driver that way.

We will get to the rest if it happens. Hope this helps out!

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics Card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM
    Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Keyboard
    Razer Tarantula
    Mouse
    Razer Lachesis
    Internet Speed
    not fast enough
I have also tried your suggestion. After I plug in the printer, Vista recognizes it and opens a windows that lets me select the driver, which identifies as "Samsung CLP-310 series". This is the right driver. So I select it and Vista starts installing the driver. Then after awhile, an error message appears that says, "Found New Hardware - Samsung CLP-310 Series. Windows found driver software for your device but encountered an error while attempting to install it. Samsung CLP-310 Series. The system cannot find the file specified." It sounds like it's the problem with the file or driver but the driver file is legit coz it's from Samsung's support site and I don't hear any others having install problem with their Samsung printer. It seems like I am one of the few unlucky ones. Can somebody please expain what the problem is here?!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
Well...

Can you print after you plug it in? Try just plugging it in, and then trying to print from it.

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics Card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM
    Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Keyboard
    Razer Tarantula
    Mouse
    Razer Lachesis
    Internet Speed
    not fast enough
It won't print because there is no driver successfully installed and it is not recognized as a printer. It was only recognized as "Other Device" under Device Manager.

The driver is version 3.04.07 directly downloaded from Samsung support site.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
OK, If you have installed or appeared to installed the drivers, then there should be a samsung folder at C:\Windows\System32\Samsung which contains the .inf files.

If you right click on the device in device manager and select 'update driver software' and point to c:\Windows\System32\Samsung it hopefully should pick up the driver .inf files. There might be 2 folders within the samsung folder, if so try pointing to each of them

Regards

Martyn
 

My Computer

System One

mdw1166 said:
OK, If you have installed or appeared to installed the drivers, then there should be a samsung folder at C:\Windows\System32\Samsung which contains the .inf files.

If you right click on the device in device manager and select 'update driver software' and point to c:\Windows\System32\Samsung it hopefully should pick up the driver .inf files. There might be 2 folders within the samsung folder, if so try pointing to each of them

Regards

Martyn
Click to expand...
I agree. Try that. You could do the same thing from the Disk as well. Meaning do the update drivers and select from CD instead of folder.

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics Card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM
    Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Keyboard
    Razer Tarantula
    Mouse
    Razer Lachesis
    Internet Speed
    not fast enough
I'm having the same issue installing a Samsung CLP-510N. Downloaded the drivers, run the install, and while the progress bar is going, it errors out. I don't remember the exact error but it mentions it cannot proceed because of an NT 4.0 policy. First of all, what policy? Second of all, where do I change that policy?

I've tried the network install portion, and then the USB. The USB install had Windows locate the printer fine and point to the correct drivers but as it installed, errored out again.

Thanks for the info...
 

My Computer

System One

  • Manufacturer/Model
    Home Built
    CPU
    AMD Phenom 9800 Quad-Core on ASUS M4A78 Pro
    Memory
    8GB (4x2GB all same manuf)
    Graphics Card(s)
    Onboard Radeon3200+PCIe Radeon3650 (Xfire)
    Sound Card
    Onboard
    Monitor(s) Displays
    LG L1932TQ 1280x1024
    PSU
    RAIDMAX 730W
I am still having the same installation problem as before. Still couldn't install the printer. Samsung did have a newer version of the driver but that still didn't work on my Vista. I am just waiting for Samsung to come up with a correct driver.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
pooch said:
Hi Auderek,

Try disabling UAC install the printer re-enable UAC;
http://www.vistax64.com/tutorials/48893-user-account-control-uac.html?ltr=U

I hope this helps

Pooch
Click to expand...

I tried that, too. Still nothing. I was able to immediately install the windows provided driver for the CLP-550 but it told me it's wrong driver and may not work.

After hours of research, it appears that the drivers for the CLP-510 provided by Microsoft and Samsung are "kernel-mode" drivers and there is some policy within Vista x64 preventing installation of those drivers. I understand that Vista created 30% more policies than XP in attempts to stop the BSOD's. I got that information from Windows users forums on Microsoft.com and the increase is based on end-user submissions (reporting) of programs that stop responding.

I can't find where to possibly disable the policy blocking the kernel-mode drivers. I wonder if disabling it will allow me to install the existing driver but will re-enabling it still allow me to print? I don't know enough about Windows policies to do that. Any thoughts?
 

My Computer

System One

  • Manufacturer/Model
    Home Built
    CPU
    AMD Phenom 9800 Quad-Core on ASUS M4A78 Pro
    Memory
    8GB (4x2GB all same manuf)
    Graphics Card(s)
    Onboard Radeon3200+PCIe Radeon3650 (Xfire)
    Sound Card
    Onboard
    Monitor(s) Displays
    LG L1932TQ 1280x1024
    PSU
    RAIDMAX 730W
You must log in or register to reply here.
Back
Top