Vista - Tablet functionality on laptop no longer works

Hey all, I am having trouble with my Tablet PC. I sent this email to HP, but their email response service is apparently down until Monday :/

I'd rather not wait that long, so this is exactly what I sent them. Any suggestions to help get my tablet working again would be great.

Thanks in advance.

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"Please provide the exact problem description."

Hello.

Recently the touch screen input has stopped working entirely on my tx2000 series Tablet PC.

I believe that the issue is related to the "Wacom Touch Serivce".

Below is a direct link to a screen-shot of three relevant windows, from top to bottom respectively;

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http://img525.imageshack.us/img525/470/tablethelp.png
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1] The Services window.
2] The error that is produced when I attempt to Start the service manually in the Services window.
3] The service as it appears in the System Configuration window.

This second link shows a relevant portion of my Device Manager, which is showing no errors whatsoever;

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http://img135.imageshack.us/img135/4...icemanager.png
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I also have one more screen-shot that appears to show there is nothing wrong with the drivers or software;

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http://img211.imageshack.us/img211/8554/cptablet.png
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All of the options and menus appear in the Control Panel properly.
These things in mind, it appears to me that Wacom Touch Service is the issue.
I am not sure what I can do to resolve this, since reinstalling the drivers has not allowed the service to start.

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"Please provide previous troubleshooting steps, or information that can help HP assist you."

I have both uninstalled and reinstalled the latest recommended drivers on the HP Support website in Safe Mode; "Wacom Digitizer Driver 5.05-5_HP5 A" or "sp38191.exe".

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"Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.)"


I can not say specifically what changed on my system around the time that the Tablet functionality stopped working. However I have not performed any major software changes recently, and no hardware changes.
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hi i have the exact same problem as yours. im unable to use the Tablet functionality. if u found a solution for your prob then plz let me know the same.,
thanks.

Hi rini!

At least I'm not the only person with this issue, it makes me quiteangry that I paid so much extra money for tablet functionality that completely ceased working when I could have ended up with a much faster [non-touch] laptop at the same price..

I still poke around google now and then for new things to try, but nothing has worked.

The only thing I can say is that I pre-ordered Windows 7 a while back, so when I receive it late October/early November, I will let you know if completely reinstalling the operating system solves our issue.

Until then I think we're still out of luck


edit: I should also mention that HP's response to my email was completely asinine despite my close attention to detail in the first mail I sent..

By their second response my correct course of action was reinstalling Vista, which involved ordering my [free + $shipping] Vista discs from HP. No thanks HP, you may keep them.

Just wanted to stop back and mention that I installed Windows 7 over the weekend (formant + clean install) and my tablet functionality has returned completely.

By this I guess we can assume that reinstalling Vista/Win7 is the best solution for others with this issue.