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Vista - Cannot Install Digital Persona finger print as Biometric Logon service cannot be star

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Old 04-22-2009   #1 (permalink)


Vista Home
 
 

Cannot Install Digital Persona finger print as Biometric Logon service cannot be star

Hi All,

I have HP dv5 -1106ax with Vista 32 bit Home edition . I was using digital persona fingerprint s/w until few days back .

but then windows updated the product to version 3.1 and then it stopped working. I uninstalled it and tried installing it again ..but to no luck.

It gives an error saying it cannot start Biometric Authentication service on Local Computer , due to some admin right issues . Now my account has admin rights but still I am unable to start this service.

Also I have tried using the latest update from HP website for this, but it did nit help..

Please help asap.

Cheers guys,

Shubham Chitkara

My System SpecsSystem Spec
Old 04-22-2009   #2 (permalink)


Vista 32bit SP1
 
 

Re: Cannot Install Digital Persona finger print as Biometric Logon service cannot be

Did you try to re-install the driver for the bio-metric scanner.
My System SpecsSystem Spec
Old 04-23-2009   #3 (permalink)


Vista home premium 64 bit
 
 

Re: Cannot Install Digital Persona finger print as Biometric Logon service cannot be

Try a restore to before you did the update. Windows update normally creates a restore point.
My System SpecsSystem Spec
Old 04-23-2009   #4 (permalink)


Vista Home
 
 

Re: Cannot Install Digital Persona finger print as Biometric Logon service cannot be

Thanks guyz ...
Vista restored it ...But now Fingerprint Reader is not allowing my account to enroll ....It is giving an error message that "Fingerprint Logon manager cannot enroll your account.Contact your sys admin"...

But I have admin priveleges ...

Please advice
My System SpecsSystem Spec
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