Can't install print driver for HP LJ 2300D on Vista

V

Vipnad

New Member
I have a HP LJ 2300d printer. I download the driver from HP, and it saves as a zip file. I click on the file and it prompts me to unzip, then down loands 31 files. None of these files say "Install" or "Setup", and nothing runs automatically.

Also, when I plug the printer into via USB, the computer doesn't identify the printer as new hardware to install.

How do I get this driver to install.

This is doing my head in.
 

My Computer

System One

usually you goto the hardware wizard and run the new hardware part , then when it finds your printer and asks for a driver you manaully point to it via the browse function (in the files you downloaded , thats what those files you downloaded are for , there should be instructions on the download site)

look for other versions of the same driver that end in .exe in the filename of the download

it maybe however that the printer utility isnt supported in Vista so you only have the printer drivers to install , that could be why thats the only download availabe

if it is and your stuck , come back and we can talk you through the process , its easy :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
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    Titan Fenir
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    Razer Reclusa
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    Logitech G5 Gamer
    Internet Speed
    8mb
By hardware wizard, I assume you mean "New Hardware Found" when plugging in via USB. That's not happening when I plug in the printer.

I've tried doing "Add Printer" in the printer section of control panel. First I don't know which port to select, so I've tried all the USB ports. It installs a driver, but the driver wont print.

There is a choice of 3 drivers to download on HP's website, they all end in .exe However, when downloaded, they all need to be unzipped, which produces 31 files, none of which say "Install or Setup", and none end in exe.

I don't understand your last point that maybe "the print utility isn't supported in vista".

I have 3 other printers that all connect perfectly.

I have a laptop with XP OS, I plugged the printer in to it, and the "New Hardware Found" featured downloaded the driver straight away, and it prints. So it's not a problem with the printer.

I think it's a Vista problem.
 

My Computer

System One

sorry by printer utility i mean software like ink level indicator etc , sometimes with older printers they dont bother supporting vista properly but they do release basic drivers so you can at least use your printer , ive no idea how old yours is so im making assumptions

ill have a quick look

edit . is it the HP universal basic print driver your trying?
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
I've tried this driver before. It does bring up the wizard, it goes through the install process, but then at add printer it asks me to select a port, so I select 1 of the 2 USB ports in the list. It then looks like it's installed OK, and there is a driver visible in the printers folder, but it won't print.

The only variation in this process it to try the other USB port, which I've done, and that didn't work either.

But at least I'm getting a wizard.
 

My Computer

System One

Last edited:

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
I email HP, they told me to go to HP chat, HP chat told me to call HP, the person I spoke to wanted me to pay $33 for any advice, then told me to email HP or us HP chat.

HP are possessed.

I'm thinking of dumping vista and going back to XP.
 

My Computer

System One

we had the same issue at work with our accounting software , we had two options , buy the upadated version that worked on Vista for £350 or pay the woman on the phone at tech help £100 for a years worth of tech help and then she would tell me the workaround to get our copy working.....they should all burn in hell!!!!!!!!!!!!!!!
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
no worries try hp forums they might help :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
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