Vista - crcdisk.sys - problem loading Vista

I'm having a problem logging into Vista.

It started last week Monday (2nd Nov); I switched on my laptop (Packard Bell Easynote LE (MB-88) with 2 GB RAM) and logged into my Windows profile (Vista Home Premium, 32bit). The Welcome page came up... and that's where it stayed! When I stwiched off and back on, I was prompted to go into Safe Mode, which I did. I noticed that the system files loaded up until BtHidBus.sys was reached, where it froze for a long time until I was eventually allowed to login in Safe Mode.

I thought maybe it was because I had put the laptop to sleep, unplugged my USB HD (Maxtor 500 GB) and 'awoken' it without plugging the HD back in. So I plugged it back in, rebooted and logged in as normal. The same thing happened... it got stuck at the Welcome page, I had to cold boot, choose Safe Mode and wait..... for the system files to load up.

After searching the web for possible solutions, I found out that BtHidBus.sys is a file that was a part of my IVT Blue Soleil's Bluetooth software, and that there was possibly a triplication of the file. So I thought I'd better uninstall the program... except that you can't access Windows Installer whilst in Safe mode! So I went into MSCONFIG, disabled BTtray.exe (another Blue Soleil file) and restarted the laptop.

I'm sure it was after that point (I've really lost track, now) that I was able to login to the Normal Mode of windows, but it took almost 10 minutes. The first thing I noticed was that my Norton (360) icon did not have a green tick in it, so I opened it. Five fixes were required, so I clicked on 'Fix'. Then Norton returned a run-time error (I should have written it down, in retrospect). Anyway, I closed Norton and went to uninstall the Bluetooth program, which I did successfully (I think).

So I shut down the laptop and turned it back on, expecting that the problem would be solved. The same thing happened... it got stuck at the Welcome page, I had to cold boot, choose Safe Mode and wait..... for the system files to load up. This time it got stuck at crcdisk.sys, restarted itself and went back to Normal Mode... and this loop went on until I read somewhere that I should try disabling the Legacy USB setting in the BIOS, which I did.

I have since been able to login via Safe Mode, but I'm really handicapped. I can't access the internet (just the local network) and the sound driver is disabled. I use my laptop for online meetings and music production. This post was made on another laptop.

Can anyone please help me to get my system back to how it was? By the way, I haven't got a Vista DVD, as the OS came pre-installed.

Hello ess,
Have you considered a system restore ?.
If you go back to a point before this started, you may get back to normal.
Hope in some way this helps, good luck and post your results.

Hey Stoney,

Thanks for the reply.

I did indeed try using the System Restore facility (I should have mentioned that earlier). There were four Restore points; none of them worked.

Mind you, I haven't tried that since uninstalling the Bluetooth software... hold the phone.

Hey Stoney,

So I tried doing a System Restore to the earliest available point (20/10/09). Lo and behold, after waiting about 10 minutes, I'm was in!

That Norton error that I mentioned earlier has popped up again (AP Error - 10019,6). Also, the layout doesn't look like that of Windows Vista, plus there was a 'Location not available' error message (images posted im Mah Pics).

Truthfully, I'm scared to even attempt to go any further, so your help would be greatly appreciated.

Without a Vista disk to carry out a repair with may be a problem.
Follow the link to the tutorial and see if you can repair your file system.
Hopefully this will help.

System Files - SFC Command

[QUOTE=ess;1187584]So I tried shutting it down, after failed attempts to connect to the internet so I could perform the Norton Live Update, etc... it got stuck on the "Shutting down..." screen for about five minutes, then came the blue screen of death for a few seconds (see Mah Pics) before the computer rebooted. Now it's back at the Welcome screen, and not progressing. This is driving me nuts!

Oops! Didn't see this. Will try it.

Thanks, Stoney.

Arrrgghhh!!! Now I can't even get to Safe Mode! After I did System Restore, the BtHidBus.sys file has returned. Now the loop involves the black screen (it's now gone past the Welcome page in Normal Mode), the blue screen of death, rebooting, selecting Safe Mode, system files loading up until BtHidBus.sys and rebooting after about five minutes to Normal Mode.

So I'm not even able to try the SFC command. HELP!!

Can you zip up your BSOD dump files so we can see what is causing the problem.
You will find them in C: > Windows > Minidump.
Thanks.

Here you go. I hope you can find something.

Many thanks for your help.