Unable to scan with Epson NX 415 printer

M

melroy

New Member
I tried to scan with the Epson NX 415 printer but I get an error saying that it is unbale to communicate with the computer. I installed the latest drivers, and when I was chatting with the Epson tech support, they had me try to scan with Pain, but that too did not work. So they said I had a problem with the Windows Image Acquisition (WIA) service and to contact Microsoft. Not sure what I need to do to get this working. I am able to print fine with the printer.

My OS is Windows Vista Home Premium 64-bit

Thanks

Melroy
 

My Computer

System One

have you checked in services to be sure that the service has not been manually stopped for some reason?
Type services.msc into the start search bar and hit enter
Scroll down to Windows Image Acquisition and check that it is started and set to automatic
see attached jpg
 

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My Computer

System One

  • Manufacturer/Model
    Me :P
    CPU
    Core 2 Quad Q6600
    Motherboard
    Abit IN9 32X MAX
    Memory
    8 GB OCZ PC2-6400 nVIDIA SLI-Ready Edition (4X2GB)
    Graphics Card(s)
    AMP! GeForce GTX 260² 896MB 448-bit GDDR3 (650MHz/2100MHz
    Sound Card
    Realtek 7.1 CH HD Audio
    Monitor(s) Displays
    17" Fujitsu siemens TFT + 32" LG HD LCD TV
    Screen Resolution
    1280x1024 + 1360x768
    Hard Drives
    150GB Raptor HDD
    500GB Caviar HDD
    PSU
    Thermaltake W0133RB 1200W PSU
    Case
    Antec 900
    Cooling
    Stock + Antec 900 case fans
    Keyboard
    Logitech G15 (full layout)
    Mouse
    Logitech MX Revolution
Melroy have you resolved your issue? I am having same problem with new nx415 using Vista Home Premium 64bit.
Scan utility does not work.
Have uninstalled and re-installed several times.
I have an email in to Epson tech support.
 

My Computer

System One

Hi all.

Had a similar problem with a Lexmark a while ago. Lexmark hadn`t released any drivers for the scan utility, just basic printing drivers so it was basically stuffed. A mate of mine suggested using Windows photo gallery to import pictures etc from the scanner. This is just a generic scan utility and it worked perfectly for me. Not Ideal I know but better than nothing if your scanner is bricked.

If you want to give it a go just click file in photo gallery and select import from scanner from the drop down.
 

My Computer

System One

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