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Printer installation problems

  1. #1



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    Printer installation problems

    I have a home built system with an os upgraded from XP to Vista. I had one printer attached to this system one which worked fine with XP then became buggy once Vista was installed. I just wrote it off since Vista was new it would be eventually fixed as updates became available. I received a new printer "Vista ready" a Lexmark installed the software and it worked once and then would not print again. I recently purchased a wireless Canon Pixma MP495 tried to set it up and get the error as follows:

    "Process cannot continue because Print Spooler service has been stopped. Restart the computer to start the Print Spooler service and then try again. <sent image>

    I read many forum pages and have tried to correct the problem myself.

    Went to command prompt as admin and typed net stop spooler/net start spooler.
    ans received: the dependency service does not exist or is marked for deletion

    Went to registry and deleted files recommended by forum under HKEY_LOCAL_MACHINE. files under Printer were deleted not the folder itself.
    Problem persists.

    Long story short I found a thread which matched what is happening to me "exactly". I believe it was listed under "system error 5" spoolsv.exe.

    The solution was to replace a corrupt spoolsv.exe file. I sent a pic of my properties file size information box to illustrate my file is larger than it should be.



    Is there any way someone could help me download a spoolsv.exe file which may help me correct this problem. Any help would be appreciated.

      My System SpecsSystem Spec

  2. #2
    The Howling Wolves's Avatar

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    Re: Printer installation problems

    Try disconnecting the Canon USB Printer and reboot.
    Then plug the USB connection in and let it look for the Canon Printer.
    Have your disk ready just in case it ask for it.

      My System SpecsSystem Spec

  3. #3
    ilikefree's Avatar

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    Re: Printer installation problems

    Print spooler is in your services and can be restarted there.
    Start search type services, scroll to print spooler highlight it, right click,properties
    Set the start up type to automatic in the drop down box and click OK.

      My System SpecsSystem Spec

  4. #4



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      Thread Starter

    Re: Printer installation problems

    Thank you for the response however I had tried restarting from services see new screen cap. I really feel I need a clean spoolsv.exe file.

      My System SpecsSystem Spec

  5. #5



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    Re: Printer installation problems

    Born2golf, thank you for the suggestion however the printer is wireless and is currently not hooked up to the tower. I was attempting to access the printer through the set-up disc/router (which does allow a wireless set up).

      My System SpecsSystem Spec

  6. #6
    MWRed's Avatar

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    Re: Printer installation problems

    If you go to the "dependencies" tab, what does it show?

      My System SpecsSystem Spec

  7. #7



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    Re: Printer installation problems

    this is the screen cap of dependencies

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  8. #8
    ilikefree's Avatar

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    Re: Printer installation problems

    Would a system file check help?

    System Files - SFC Command

    Tutorial:Thanks to Brink

      My System SpecsSystem Spec

  9. #9



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      Thread Starter

    Re: Printer installation problems

    I have already done a sfc I have the log if it helps?

      My System SpecsSystem Spec

  10. #10
    ilikefree's Avatar

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    Re: Printer installation problems

    You need to check the dependencies have started as well.

      My System SpecsSystem Spec

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Printer installation problems

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