Help: Driver install constantly fails

1

1fcb

New Member
After installing a failing ThinkPad UltraNav driver upgrade through Windows Update, my Ultranav pointing device stopped working. Re-installation with the latest and next to latest level of the manufacturer failed with the following error msg occurs: Windows encountered a problem installing the driver software for your device

and

The process cannot access the file because it is being used by another process

I tried everything I could (de-installing) the standard mouse driver but still was not able to get the driver installated that allow my touchpad and trackoint to work correctly.

I do not know how to solve the problem... totally lost!

Thanks in advance for any help!!!!!!!!!!!!!!!!
 

My Computer

System One

Welcome
Have you tried going to the website, saving to your desktop and installing from there.
When you install, you should have connected only the mouse, keyboard and monitor.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I tried about everything I could imagine:

  • installing the latest driver from the website
  • installing older drivers from the webiste
  • installing as an admin
  • booting in clean mode without any non MS service to install the driver
  • unrolling the last WIN patches I have installed
  • disabling and enable the Ultranav in the BIOS
In fact I can't think of anything else :(:(:(
 

My Computer

System One

Uninstall the old, then download from website to desktop and install from there.
Make sure that everything but monitor, keyboard and mouse are disconnected. Last thing to do before trying to install from desktop is to boot.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You must log in or register to reply here.
Back
Top