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BSoD on start up
  1. 31 Oct 2011 #1


    IanRH

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    Join Date : Oct 2011
    Posts : 2
    Vista 32
    Local Time: 01:17 AM

    BSoD on start up

    Have a BSoD on start up. Have managed to extract the minidump file as requested. Does this shed any light on the issue?

    Many thanks


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  2. 31 Oct 2011 #2
    richc46's Avatar
    richc46

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Windows 7 SP1 x64
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    Re: BSoD on start up

    Welcome
    This is the cause. Uninstall unsing the unistall tool from their website, if any
    Use Microsoft Security Essentials instead
    Trusteer Rapport | Trusteer

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  3. 31 Oct 2011 #3


    IanRH

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    Join Date : Oct 2011
    Posts : 2
    Vista 32
    Local Time: 01:17 AM


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    Re: BSoD on start up

    Thank you. Will look at Essentials and the Rapport sites. Now please excuse a novice like me but, when you say, uninstall, I don't know which drivers to uninstall as I don't know which have been causing the issues. Also, do you mean Microsoft's uninstall site? Thanks

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  4. 31 Oct 2011 #4
    richc46's Avatar
    richc46

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Windows 7 SP1 x64
    Local Time: 09:17 PM
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    Re: BSoD on start up

    OK Glad to give you the information that you need.
    We want to be sure that we get all of Rapport. The best way to do this is to use the tool that they suggest to uninstall
    So
    Uninstall
    Uninstalling Rapport | Trusteer. You are not uninstalling drivers, but the entire software
    Then the next step is to go to the Security essentials site. Go there quickly as you are, now, not protected.
    Microsoft Security Essentials - Free Antivirus for Windows

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