No Synaptics Device Settings in Properties!

DonnaB

DonnaB

Malware Fighter
Member
Hi,

I am trying to help a friend who had a laptop custom made.

The Touchpad is so sensitive that whatever it touches it opens. You don't even have to click. She uses a USB mouse because of the sensitivity issue.

Looking in the Mouse Properties there is an image of a PS2 mouse. No Synaptics Touchpad Settings what so ever to be found.

Under the Hardware tab in Mouse Properties and in the Device Manager it states:


Name
PS/2 Compatible Mouse

Type
Mice and other pointing devices

I compared it to the Device Manager/Mouse Properties in my laptop and mine displays:

Synaptics PS/2 Port TouchPad

This is a no name laptop that in my opinion was Frankensteined together and the hardware for the touchpad was never installed.

Could someone please give me an idea as to how to find the appropriate software/hardware to install to make the touchpad usable?

Thank you,

Donna :confused:
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Can you determine what kind of motherboard is in the laptop?

If she had the laptop custom made, she should be able to contact the person who made it. Perhaps the subject is sensitive.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Hi ilikefree,

Thanks for the link. I was just taking a look when wither 3 posted.

Hi wither 3,

She took the laptop back several times and paid for them to "adjust" the touchpad for her. They told her to use a USB.

Trust me. You do not want to take your computer to these people. Very bad rep! She refuses to take it back yet again and I don't blame her. There's more to this story but I'd have to write you a novel to explain.

Perhaps the subject is sensitive.
Click to expand...
Meaning? Or did I hit the nail on the head above?

I installed Belarc Advisory. In the report it states:

Main Circuit Board
Board: JFL92 IFT00

It has a Compal BIOS that I had never heard of till now.

From ilikefree's link, would the following work?

Windows XP/Vista and Win7 32-bit Edition v15.2.20 All Languages 55.43 MB exe
 

My Computer

System One

If you are using 32bit I would give it a try.
As always before making system changes make a restore point first.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
I'm going home now so will have to see how you got on tomorrow mate.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Ok. Thanks for letting me know.

I did get the Driver installed. I still have no access to control the sensitivity for the touchpad though. When I click on the Device Settings tab then click on the Settings button below the Devices: I am confronted with a Wheel Mouse on PS/2 Port screen and I have only the option to adjust buttons. Under that is > Overview. When I click on the arrow to the left of Overview it says Patent Notices. No other options for configuring, Tapping, Virtual Scrolling, Pointer Motion , nor Sensitivity

Let me know if you need an image to see what I am seeing.

Getting late here, too!

Thanks for your help so far. :)
 

My Computer

System One

I right click on the icon in notifications then go to properties then click here
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Just wanted you to know that you interpreted my "sensitive" comment correctly.

If you uninstall the mouse, can you get to that same screen.

Note that the motherboard you listed is used by numerous vendors such as Dell, Compaq and others.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Hm. Concerning the sensitive comment, I thought so.

Give me a day or two to get back to you with the results of uninstalling the mouse. I need to focus my sights on my personal laptop that just crashed leaving me with a black screen that displayed "Missing Operating System" on reboot before I could follow through with richc46's guidance on macrium we were discussing in the following link.

Macrium Image discussion

Just another example of why it is important not to put things off till the last minute! :cry:
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
By the way, when I said uninstall the mouse, I just meant unplug it after you're at that screen. Don't know how to get there otherwise. I thought maybe the touchpad controls aren't available when a mouse is connected. It's a long shot.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
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