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windows explorer crashing when installing games,also dvd turns dead

  1. #1



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    windows explorer crashing when installing games,also dvd turns dead

    im installing AvP 3 and i just cant do it.

    apparently for some reason the dvd stops reading...

    when i enter "my computer" and try to go into drive d(my dvd) it just crashes,

    then i have to wait from a range of 5 mins to 1.5 hours for windows explorer to restart...

    and the game installation crashes too...

    that happens with other dvds and cds too.

    i have changed various dvd drives from various companies and i have updated all of their drivers...the problem is consistent.

    im tired of buying new dvd drives and throwing them away for nothing.

    obviously its a vista issue cause on my old pc everything works just fine(i have xp on that one).

    most of the games i just copy the dvds files on my portable harddrive using my old pc and then do the installations through that harddrive on my current pc...

    but this game is a "steam" game and that wont work...

    any ideas?

    ps:its not a hardware issue,its definately a windows vista issue.

    please help me and you'll be saving my life(ok,you get my point...lol)...i just cant take any more phycological torment like that from my pc...


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  2. #2
    pauliewalnuts's Avatar

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    Re: windows explorer crashing when installing games,also dvd turns dead

    Run sfc /scannow from a Command line prompt that you "open as administrator."

    See what the result is and post back to this thread.

    Include what type of computer you have. Is it a custom build, what service pack of Vista you run: basic information.

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  3. #3



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    Re: windows explorer crashing when installing games,also dvd turns dead

    ok you're gonna have to help me a liitle

    service pack 2
    custom pc
    intel quad processor
    4 gb ddr3 1333mhz RAM

    is that enough?

    i run the scan and it said that it didnt find and integrity violations...

    did i do it right?

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  4. #4
    pauliewalnuts's Avatar

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    Re: windows explorer crashing when installing games,also dvd turns dead

    Yes. Now go to your motherboard manufacturer's home page and download the latest BIOS driver, and flash it. If you're not sure of the origin of your motherboard or where to get the BIOS then run the second program on this webpage. It's a free BIOS version scanner and it tells you who makes your BIOS.

    I'm assuming you looked in Device Manager for hardware conflicts and it did not report any conflicts and there are no warnings for any listed devices.

    Open the Start menu. Type "Reliability" and a list will pop up with the Reliability and Performance Monitor at the top. Open it.

    Go "Reliability Monitor" under "Monitoring Tools" and click on a day you know the crash happened. See what failures happened and what type they are.

    Next, go to "Reports." Open up "System" and "System Diagnostics." This is the section where the results of periodic self-diagnostics are held. Open any late date.

    See what warnings there are and reply back with anything.

    Open the drop-down menu for "Hardware Configuration." Open the "Devices" drop-down. Scroll down to "Storage Classes" and open up the CD-ROM drive drop-downs you see.

    If Vista records a hardware error as opposed to a pure Vista software error when it tries to run the device, it would report a Configuration Manager Error Code. If the number to the right is anything besides "0" reply back to this post.

    While you're there, check to make sure that the BIOS version Vista reports back in the "Devices" drop-down is the same as the version that that free program reported back.

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  5. #5



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      Thread Starter

    Re: windows explorer crashing when installing games,also dvd turns dead

    ok i think the problem is caused by my dvd driver...

    i get lots of blue screens of death...

    when i disable the dvd drive then everythings perfect.

    thats just too much for me.im gonna format and remember to make restore points and make sure to find what the problem was by asking the guy who made my pc...

    this is just too much for me...

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  6. #6
    pauliewalnuts's Avatar

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    Re: windows explorer crashing when installing games,also dvd turns dead

    Sorry that we couldn't pinpoint your problem!~

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  7. #7



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    Re: windows explorer crashing when installing games,also dvd turns dead

    Yup probably the dvd drive they go out all the time.

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  8. #8



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    Re: windows explorer crashing when installing games,also dvd turns dead

    Quote Originally Posted by techstepman View Post
    ok you're gonna have to help me a liitle

    service pack 2
    custom pc
    intel quad processor
    4 gb ddr3 1333mhz RAM

    is that enough?

    i run the scan and it said that it didnt find and integrity violations...

    did i do it right?
    Please tell Whether Vista is 32-Bit or 64-Bit
    Check for any other device having conflicts with it.

    Any new drivers installed having problems with your system

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