DirectX Problem - About to give up

N

neutralguard

Member
Hello,

I'm having an issue with FFXI currently. I have been playing on this PC for the last year or so, and everything has been great up until a couple of weeks ago. I recently downloaded the FFXIV benchmark, and it asked me to install DX11. I did this, and apparently, I shouldn't have. Instead of playing at 30 FPS, I'm playing at ~5 FPS now. How can I fix this?

According to dxdiag, this is what I have:

  • Vista Home Premium (6.0, build 6002)
  • AMD Phenom 9550(quad), ~2.2GHz
  • ~6 GB RAM
  • DirectX 11
According to NVIDIA control panel I have:

  • Vista Home Premium, 64 bit(service pack 2)
  • GeForce 9100
  • DirectX 10
  • dedicated video memory: 256 MB
So, I have a couple of questions:


  • I have DX11 installed, which I heard from a friend isn't supported by my 9100 video card. Is this true?
  • Why would my video card be telling me it's running DX10?
  • How can I uninstall DX11 if it, in fact, my problem?
I have tried various uninstallers for DX, but they do not seem to support DX11. I have tried to overwrite DX11 with an older version(using both links in the DX thread on this forum). I have tried multiple system restores to various points prior to my installation of DX11. None of this has worked.

Is there anything I can do short of purchasing a new video card?
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    AMD Phenom X4 9550 Quad Core
    Graphics Card(s)
    Radeon HD 5700
neutralguard said:
Hello,

I'm having an issue with FFXI currently. I have been playing on this PC for the last year or so, and everything has been great up until a couple of weeks ago. I recently downloaded the FFXIV benchmark, and it asked me to install DX11. I did this, and apparently, I shouldn't have. Instead of playing at 30 FPS, I'm playing at ~5 FPS now. How can I fix this?

According to dxdiag, this is what I have:

  • Vista Home Premium (6.0, build 6002)
  • AMD Phenom 9550(quad), ~2.2GHz
  • ~6 GB RAM
  • DirectX 11
According to NVIDIA control panel I have:

  • Vista Home Premium, 64 bit(service pack 2)
  • GeForce 9100
  • DirectX 10
  • dedicated video memory: 256 MB
So, I have a couple of questions:


  • I have DX11 installed, which I heard from a friend isn't supported by my 9100 video card. Is this true?
  • Why would my video card be telling me it's running DX10?
  • How can I uninstall DX11 if it, in fact, my problem?
I have tried various uninstallers for DX, but they do not seem to support DX11. I have tried to overwrite DX11 with an older version(using both links in the DX thread on this forum). I have tried multiple system restores to various points prior to my installation of DX11. None of this has worked.

Is there anything I can do short of purchasing a new video card?
Click to expand...

Of course, you could just install directx runtime again, this should fix the problem easily
You can download the file here: http://download.microsoft.com/downl...-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Keyboard
    Logitech generic keyboard
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
I've done what you suggested. When I run dxdiag again, it still says DX11 is installed on my computer. Also, my FPS issue still persists. Is there anything else you would recommend?
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    AMD Phenom X4 9550 Quad Core
    Graphics Card(s)
    Radeon HD 5700
neutralguard said:
I've done what you suggested. When I run dxdiag again, it still says DX11 is installed on my computer. Also, my FPS issue still persists. Is there anything else you would recommend?
Click to expand...

Usually with this kind of problem, I would suggest updating your graphics drivers, this usually fixes the problem, if the problem still persists after updating then I can only suggest a system restore to when you installed the benchmark software
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Keyboard
    Logitech generic keyboard
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
if there is a setting within the game in the options then you should be able to switch it back to DX10 or 9 or whatever you want....so you should look for that within the game
 

My Computer

System One

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