Help with problem while playing low end games

Yecats01

Member
Hello, I am experiencing a couple of ongoing problems with my system. The first is that all of the "portable devices" show a Code 19 yet they seem to be working fine. I've tried updating drivers but it says all drivers are updated. Also when I am playing low-end hidden object games, the game stops running and takes me to the windows screen. The game is still open in the task bar and all I have to do is hit it and it takes me back into the game but it happens continuously. I've tried reinstalling directX. I don't know if this is related but I've also recently had trouble with Norton 360 not working and having to be reinstalled.

I am running Vista Home Premium w/service pack 2, Intel i7 920 2.67 GHz cpu, 9 GB ddr3 memory and an ATI Radeon HD4670 512mb card.

I'd sure appreciate any help you could throw my way.

Thanks for your time,
Stacey
 

My Computer

Hi,

The issue could have occurred when Norton "Messed up" but not sure at this stage. I would guess that you don't have a back-up copy of your registry, do you?

What games are you trying to play?

Please explain a little more regarding the games & the types of "portable devices" you are referring to with the problems.

Before we take any action, do you have any specific difficulties in supplying the drivers. i.e they are on CD but you don't have it, etc.

It could be as simple as removing them from device manager & re-instating them on the next boot up. Confirm you have the drivers first!

Are you experiencing any other strange activities when browsing say? (Thinking about Malware here).

Post back with more information & we can go from there. OK?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hello and thanks for your patience and response!

I games I am playing are Drawn 2 Dark Flight and Echoes Of The Past The Castle Of Shadows. As for the portable devices, here is how they are listed under device manager portable devices: Compact Flash, MX860 Series, MM/MS-Pro, SD/MMC, SD/xD-Picture.

I apologize up-front for my lack of knowledge reference computers. I've got very basic skills. As for the drivers, I am not sure what you mean (again, sorry). When I double click on one of the problems listed above, it gives me the option to check for a solution and this message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Then nothing comes back when I click check for a solution. I clicked on a Tab named "drivers" and then clicked update driver (online) and it comes back saying "windows has determined that your driver software is up to date.

I do have a back-up copy of my registry on a portable hard drive. As for any other type of problems, the only thing that I can think of is that when I do a search on Google, the results that show up at the top of the page and that are highlighted with another color (I believe these are sponsored results) don't allow me to just click on them and go to their sight. Those under the highlighted results do. I don't know if it's related, but it's not a big problem.

I hope I've given you the information you need. Thanks again for you help, and your patience.
Stacey
 

My Computer

Hello and thanks for your patience and response!

I games I am playing are Drawn 2 Dark Flight and Echoes Of The Past The Castle Of Shadows.

I will look for information on these once this has been posted. OK?

Do have the words "Blue Lantern" in the bottom right corner of the main screen on Drawn 2 Dark Flight? See http://i51.tinypic.com/ic0oxl.jpg

portable devices: Compact Flash, MX860 Series, MM/MS-Pro, SD/MMC, SD/xD-Picture.

OK to me it looks as though you have installed the an updated driver (Just a guess) from the MS update website. So do you have the original drivers cd to remove & reinstall the printer?

Post back if you have & when you get them on to your system. IF not look here for them: -

PIXMA MX860 if that is your printer?

I now start looking for information of the games, but sorting out the drivers might be enough to get the games going.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi there,
The driver fixed the problems listed under "portable devices". Thanks so much. As for the gaming, not so lucky. And I have version 1.1 of Drawn 2 and have gone past the blue lantern area. I really appreciate your help. Y
 

My Computer

OK,

Have you tried to play them in compatibility mode from the shortcut on your desktop?

Select the shortcut, press right mouse
Propertities
Then select one of the compatibility modes (XP SP2) as a start.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Sorry it might be me & how the game is launched.

We need to establish the method used to launch the game. Is it launched through a menu system after clicking on the icon or directly from that icon?

If you have an icon on the desktop & could you please post a picture of it's properties or the menu used to launch the game.

Look her for accessing compatibility mode: -
(ensure you get the properties of your game icon)

http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
You're amazing. I followed the link and was able to see that I needed to go where the executable was. I started both Drawn 2 and Echoes of the Past The Castle of Shadows. I've played them both in XP sp2 compatibility mode and it's still doing the same thing. Is it possible it's Norton causing the problem? Thanks for all your help.
 

My Computer

Hi,

Something is causing Windows to change the focus of it's attension away from the game & "Pop-up" as a flashing task bar item or as an active window or function.

Have you any idea what is stealing focus?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
I have no idea. My thought was that Norton was doing a background scan while I was trying to play the game but I disabled Norton and it still happened. Unfortunately I don't have enough computer experience to be very helpful. You've been great to me and I really appreciate it. Even if the game issue is still a problem you helped me with my driver issue and I am very grateful. You've been very patient.
 

My Computer

OK,

Are you using the keyboard to control the game? Do you press Alt Tab at all? As this will change the focus.

Do you see something like this first?
 

Attachments

  • Windows focus.jpg
    Windows focus.jpg
    11.1 KB · Views: 14

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi,

What tasks/ software have you got running in the task bar "Notifications icon tray" bottom right (Office outlook, IE facebook, Messenger etc.)?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi, I have Norton, Impulse Now, ATI Catalyst Control Center, Mouse & Keyboard settings, Seagate Manager and that's it in the lower right corner.
 

My Computer

Impulse Now


This is what I suspect is causing Windows to change focus.

First comment referrence on page: - Impulse Now on Wakoopa

"Impulse Now is a small tray applet that lets users know about available updates and provides an easy way to access features in Impulse. If an update is available for a game or application in Impulse, this icon will flash to notify you of updates."

Can you try stopping, exiting or not running this software to see if the games then work as they should?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hello, I hope you had a great Thanksgiving. I'm sorry it took me so long to get back. It took awhile to uninstall the Impulse now program (I didn't see that you could just shut it off). Unfortunately the two games are still acting the same way.
 

My Computer

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