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Vista - Why does my new Laptop do this?

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Old 07-03-2008   #1 (permalink)


Vista Ultimate x64
 
 

Why does my new Laptop do this?

New HP dv2000 laptop:
Vista 64bit Ultimate SP1
Intel Core 2 Duo CPU T9300@2.5 GHz
Nvidia GeForce 8400M GS
4 GB RAM

This Laptop has been in service since 25 June 2008

The screen in the picture below has shown up twice. Once upon awakening from sleep and once while reading a document in Firefox.

The only cure is to press and hold the on/off button until the system powers down.

Windows says that I have the most current video driver.

What else can I check before sending it back to HP?

Picture taken with my iPhone in a dimly lit room.


My System SpecsSystem Spec
Old 07-03-2008   #2 (permalink)


Windows 7 Ultimate x64
 
 

Re: Why does my new Laptop do this?

Just send it back, that's got to be a hardware fault.
My System SpecsSystem Spec
Old 07-03-2008   #3 (permalink)


Vista Ultimate x64
 
 

Re: Why does my new Laptop do this?

Thanks, guess I'll see how good HP is at returns.
My System SpecsSystem Spec
Old 07-03-2008   #4 (permalink)


Vista Ultimate x64
 
 

Re: Why does my new Laptop do this?

Quote  Quote: Originally Posted by z3r010 View Post
Just send it back, that's got to be a hardware fault.
OHHHHHH...I saw that on my HP laptop also....perty colors. Sent back and they replaced MB (integrated vid card). Was a DV9500CTO, 6 months old. Had it back with a new MB within a week
My System SpecsSystem Spec
Old 07-04-2008   #5 (permalink)


vista prem
 
 

Re: Why does my new Laptop do this?

maybe you could go to the hp site of ur country and install new graphics drivers i know when i got mine i would get a white screen and black lines every so oftern and i updated my graphics drivers and it fixed it. i called hp and thats wot they told me to do and to update my bios.
My System SpecsSystem Spec
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