Why does my new Laptop do this?

G

Grumpy21

New Member
New HP dv2000 laptop:
Vista 64bit Ultimate SP1
Intel Core 2 Duo CPU [email protected] GHz
Nvidia GeForce 8400M GS
4 GB RAM

This Laptop has been in service since 25 June 2008

The screen in the picture below has shown up twice. Once upon awakening from sleep and once while reading a document in Firefox.

The only cure is to press and hold the on/off button until the system powers down.

Windows says that I have the most current video driver.

What else can I check before sending it back to HP?

Picture taken with my iPhone in a dimly lit room.

 

My Computer

System One

Just send it back, that's got to be a hardware fault.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Keyboard
    Surface Ergonomic.
    Mouse
    Logitech Performance MX
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s
maybe you could go to the hp site of ur country and install new graphics drivers i know when i got mine i would get a white screen and black lines every so oftern and i updated my graphics drivers and it fixed it. i called hp and thats wot they told me to do and to update my bios.
 

My Computer

System One

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