Vista development problems - please help!

Dear All,

I have recently developed a piece of acupuncture training software using Macromedia Director MX 2004. I tested it on all platforms, and didn't get problems at the time. However, I obviously didn't test it on Vista long enough, as several Vista users have reported it hanging at random times. I have since tested it again, and indeed got the same problems (XP users don't seem to have these issues). I have experimented with changing the compatibility mode to XP SP2, but this doesn't cure the problem (although it might reduce the crashes slightly). I have checked the Problem report - please see below. Any help and advice on solving this would be hugely appreciated.

Regards,

Tom.

Product
Macromedia Projector
Problem
Stopped responding and was closed
Date
24/07/2008 14:41
Status
Report Sent
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Manual of Acupuncture.exe
Application Version: 10.1.0.11
Application Timestamp: 413ffc3a
Hang Signature: 0bc9
Hang Type: 1
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Hang Signature 1: 49d57e5b64941652a81986c765ab05f4
Additional Hang Signature 2: 70e2
Additional Hang Signature 3: 789d7de3bd6d9bf186ff24906a389b57
Additional Hang Signature 4: 0bc9
Additional Hang Signature 5: 49d57e5b64941652a81986c765ab05f4
Additional Hang Signature 6: 70e2
Additional Hang Signature 7: 789d7de3bd6d9bf186ff24906a389b57
Extra information about the problem
Bucket ID: 289511837

Just a stab in the dark, but have you tried this update:- Macromedia - Director MX 2004

Thanks for the stab, but yes I have this update. There is a new version of Director, but I am told by people in the know that this is unlikely to fix Vista problems and that the version I have should work...

TomZK said:

OS Version: 6.0.6000.2.0.0.256.6

Click to expand...

Might try going to SP1 instead of RTM, see if that helps your problem.

Shao128 said:

TomZK said:

OS Version: 6.0.6000.2.0.0.256.6

Click to expand...

Might try going to SP1 instead of RTM, see if that helps your problem.

Click to expand...

TomZK said:

Thanks for the stab, but yes I have this update. There is a new version of Director, but I am told by people in the know that this is unlikely to fix Vista problems and that the version I have should work...

Click to expand...

Hi TomZK,

Vista Service Pack 1 should help resolve these issues as Shao128 mentioned

Steven