USB System messed up because of update?

Axon

Axon

Beacon of Happiness
Vista Pro
I posted a thread on the forums earlier, about my keyboard not working during boot, well, it was because the mouse (Razer Copperhead) was connected to my keyboard USB hub (Logitech G15), when I attached it to the back of my PC, I could use it again.

But now there's another problem, I can't connect my keyboard or mouse to another slot than the ones they are in now, when I connected the mouse to another USB port, it wouldn't work, then I put it back in my keyboard, and it worked again. Same for my keyboard that doesn't work when I plug it in another USB Slot.

Microsoft says it's because of update KB937287 which messes up the USB system, now it's impossible to uninstall that update because it was an update prior to SP1. (Didn't notice that the other slots don't work for keyboard and mouse for a month)

Does anyone else have this problem? And is there a solution for it?

-Axon
​
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E8400
    Motherboard
    ASUS P5B-E Plus
    Memory
    4GB Kingston ValueRAM DDR2-667
    Graphics Card(s)
    ASUS EN8800GT 512
    Sound Card
    Creative X-Fi XtremeGamer
    Monitor(s) Displays
    Packard Bell Maestro 190W
    Screen Resolution
    1440x900 @ 75Hz
    Hard Drives
    WesternDigital 200GB 7200RPM + Iomega Desktop HD 360GB 7200RPM
    PSU
    Xilence Power 600W Gaming Edition
    Case
    Coolermaster Centurion 534 Black
    Cooling
    Standard Coolermaster Case Fans + Standard Intel CPU Fan.
    Keyboard
    Logitech G15 V1
    Mouse
    Razer Copperhead Tempest Blue
    Internet Speed
    100.0 Mbps
Hi Axon,
If I read this correctly sounds like yo did not try to plug in usb hub to a differnt usb port then plug in mouse/keyboard to usb hub? Not sure how to uninstall that update. Sorry
Raj
 

My Computer

System One

Hello all.

You can un-install updates in "Control Panel", "Programs and Features"
left pane "View Installed Updates".

Keep us informed!






Later :shock: Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
Axon said:
I posted a thread on the forums earlier, about my keyboard not working during boot, well, it was because the mouse (Razer Copperhead) was connected to my keyboard USB hub (Logitech G15), when I attached it to the back of my PC, I could use it again.

But now there's another problem, I can't connect my keyboard or mouse to another slot than the ones they are in now, when I connected the mouse to another USB port, it wouldn't work, then I put it back in my keyboard, and it worked again. Same for my keyboard that doesn't work when I plug it in another USB Slot.

Microsoft says it's because of update KB937287 which messes up the USB system, now it's impossible to uninstall that update because it was an update prior to SP1. (Didn't notice that the other slots don't work for keyboard and mouse for a month)

Does anyone else have this problem? And is there a solution for it?

-Axon
​
Click to expand...

rajinisback said:
Hi Axon,
If I read this correctly sounds like yo did not try to plug in usb hub to a differnt usb port then plug in mouse/keyboard to usb hub? Not sure how to uninstall that update. Sorry
Raj
Click to expand...

The part in red answers that

Bare Foot Kid said:
Hello all.

You can un-install updates in "Control Panel", "Programs and Features"
left pane "View Installed Updates".

Keep us informed!

Later :shock: Ted
Click to expand...

The part in blue answers that.

Axxon - is this a problem you're writing about *after* you and I troubleshot this together? Or is this the same thing that you and I worked on?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
This is afterwards, the problem I discussed with you was the fact that my keyboard didn't work during boot.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E8400
    Motherboard
    ASUS P5B-E Plus
    Memory
    4GB Kingston ValueRAM DDR2-667
    Graphics Card(s)
    ASUS EN8800GT 512
    Sound Card
    Creative X-Fi XtremeGamer
    Monitor(s) Displays
    Packard Bell Maestro 190W
    Screen Resolution
    1440x900 @ 75Hz
    Hard Drives
    WesternDigital 200GB 7200RPM + Iomega Desktop HD 360GB 7200RPM
    PSU
    Xilence Power 600W Gaming Edition
    Case
    Coolermaster Centurion 534 Black
    Cooling
    Standard Coolermaster Case Fans + Standard Intel CPU Fan.
    Keyboard
    Logitech G15 V1
    Mouse
    Razer Copperhead Tempest Blue
    Internet Speed
    100.0 Mbps
OK, are you sure the USB ports are dead (the ones in the back)? Have you tried any other devices? Is this during BIOS boot or just in Vista?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
No, only the HID devices don't work (Mouse, KB and Joystick (however I don't use the joystick anymore)) on other USB slots, the rest works fine (i.e. Printer/E-HDD).

I'm pretty sure it's because of the update though, I hope Windows releases a fix soon.

During boot, my keyboard works ONLY if the mouse isn't attached on my Keyboard USB Hub, but then the mouse doesn't work because it only works on that slot.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E8400
    Motherboard
    ASUS P5B-E Plus
    Memory
    4GB Kingston ValueRAM DDR2-667
    Graphics Card(s)
    ASUS EN8800GT 512
    Sound Card
    Creative X-Fi XtremeGamer
    Monitor(s) Displays
    Packard Bell Maestro 190W
    Screen Resolution
    1440x900 @ 75Hz
    Hard Drives
    WesternDigital 200GB 7200RPM + Iomega Desktop HD 360GB 7200RPM
    PSU
    Xilence Power 600W Gaming Edition
    Case
    Coolermaster Centurion 534 Black
    Cooling
    Standard Coolermaster Case Fans + Standard Intel CPU Fan.
    Keyboard
    Logitech G15 V1
    Mouse
    Razer Copperhead Tempest Blue
    Internet Speed
    100.0 Mbps
OK, next question - have you installed any drivers for these devices manually? If not, try going to each in Device manager and performing a driver update on each....

Also, have you been deleting any ghost items in Device Manager?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
I have installed G15 drivers to make the LCD screen and the macro's work.
The mouse worked itself out, and I kind of hate the Razer drivers.

Only old left-behind GPU drivers & monitor drivers.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E8400
    Motherboard
    ASUS P5B-E Plus
    Memory
    4GB Kingston ValueRAM DDR2-667
    Graphics Card(s)
    ASUS EN8800GT 512
    Sound Card
    Creative X-Fi XtremeGamer
    Monitor(s) Displays
    Packard Bell Maestro 190W
    Screen Resolution
    1440x900 @ 75Hz
    Hard Drives
    WesternDigital 200GB 7200RPM + Iomega Desktop HD 360GB 7200RPM
    PSU
    Xilence Power 600W Gaming Edition
    Case
    Coolermaster Centurion 534 Black
    Cooling
    Standard Coolermaster Case Fans + Standard Intel CPU Fan.
    Keyboard
    Logitech G15 V1
    Mouse
    Razer Copperhead Tempest Blue
    Internet Speed
    100.0 Mbps
so, everything is working then?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Yes.

But the keyboard doesn't work in boot, and my PS/2 keyboard is gone now (my father's keyboard broke). But it does work when I unplug the mouse, but when I put it in something else, the mouse doesn't work.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E8400
    Motherboard
    ASUS P5B-E Plus
    Memory
    4GB Kingston ValueRAM DDR2-667
    Graphics Card(s)
    ASUS EN8800GT 512
    Sound Card
    Creative X-Fi XtremeGamer
    Monitor(s) Displays
    Packard Bell Maestro 190W
    Screen Resolution
    1440x900 @ 75Hz
    Hard Drives
    WesternDigital 200GB 7200RPM + Iomega Desktop HD 360GB 7200RPM
    PSU
    Xilence Power 600W Gaming Edition
    Case
    Coolermaster Centurion 534 Black
    Cooling
    Standard Coolermaster Case Fans + Standard Intel CPU Fan.
    Keyboard
    Logitech G15 V1
    Mouse
    Razer Copperhead Tempest Blue
    Internet Speed
    100.0 Mbps
weird. Very very weird.

I think the Razer drivers might solve this though, have you checked with Razer to see if they know why this happens?

Or possibly with your KB manufacturer?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
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