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 | Vista - Vista Home Premium 64 - BSODs |
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| 08-16-2008 | #1 |
| Vista Home Premium 64bit sp1 | Vista Home Premium 64 - BSODs I've been lurking here for a few days now pouring over the tutorials and searching threads that might help me get to the bottom of my BSOD issues with a new PC and clean install of Vista Home Premium 64, but now it's time to call in the professionals! BSODs occur randomly while performing various tasks (internet browsing, gaming, etc) and even while sitting idle. I ran a CHKDSK /f /r and it returned clean results. I ran the memory diagnostic tool and that came up clean as well. I am running all the latest drivers I could find. My BIOS is NOT current - The Mobo manufacturer does not have updated BIOS files available. I spoke to their tech-support and they said "probably" Monday they will have them. *I just received updated BIOS from the Mobo manufacturer, keeping my fingers crossed this helps, but I'd really appreciate some help in case there are other issues obvious in the dump files that need to be resolved* PC components are in my sig. I've attached the dump files from Aug 15 (6 files) as a zip and also included a screenshot of the Reliability and Performance Monitor for the same day. Please let me know if there's anything else I can provide to help! Thanks in advance for any help, I am deeply appreciative  Last edited by Triskelion; 08-16-2008 at 10:33 AM.. |
My System Specs |
| 08-16-2008 | #2 |
| Vista™ Ultimate x64 | Re: Vista Home Premium 64 - BSODs Welcome to the forums mate. Have you performed a sfc /scannow? |
| My System Specs |
| 08-16-2008 | #3 |
| Vista Home Premium 64bit sp1 | Re: Vista Home Premium 64 - BSODs Doh, I did that as well and it also came back clean. Sorry I forgot to mention that originally. and thanks for the welcome |
| My System Specs |
| 08-16-2008 | #4 |
| Vista Home Premium 64bit sp1 | Re: Vista Home Premium 64 - BSODs Well the BIOS update did not appear to fix the BSOD issue, it just happened again  Latest dump: Code: Microsoft (R) Windows Debugger Version 6.9.0003.113 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\Mini081608-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
Kernel base = 0xfffff800`01a57000 PsLoadedModuleList = 0xfffff800`01c1cdb0
Debug session time: Sat Aug 16 16:20:02.742 2008 (GMT-4)
System Uptime: 0 days 4:51:55.135
Loading Kernel Symbols
............................................................................................................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80001ab3dab, fffffa60093d59b0, 0}
Probably caused by : win32k.sys ( win32k!NtUserCallOneParam+67 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80001ab3dab, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa60093d59b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ObfDereferenceObject+1b
fffff800`01ab3dab 488b6f10 mov rbp,qword ptr [rdi+10h]
CONTEXT: fffffa60093d59b0 -- (.cxr 0xfffffa60093d59b0)
rax=fffffa80079ca020 rbx=0000000000000001 rcx=00000000031a0000
rdx=000000000000031b rsi=00000000031a0000 rdi=000000000319ffd0
rip=fffff80001ab3dab rsp=fffffa60093d6218 rbp=fffffa60093d6530
r8=fffffa8007a1a560 r9=00000000ffffffff r10=fffffa80042b56c0
r11=fffffa8007989ae0 r12=0000000000000010 r13=fffffa8007989760
r14=fffffa80042b56c0 r15=0000000000003000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!ObfDereferenceObject+0x1b:
fffff800`01ab3dab 488b6f10 mov rbp,qword ptr [rdi+10h] ds:002b:00000000`0319ffe0=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: sidebar.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80001d2d383 to fffff80001ab3dab
STACK_TEXT:
fffffa60`093d6218 fffff800`01d2d383 : ffffffff`00000000 ffffffff`ffffffff 00000000`00000000 00000000`018a0047 : nt!ObfDereferenceObject+0x1b
fffffa60`093d62a8 ffffffff`ffffffff : fffffa80`079ca060 00000000`00000000 00000000`03969278 00000000`00003000 : nt!NtAllocateVirtualMemory+0x1e93
fffffa60`093d6448 fffffa80`079ca060 : 00000000`00000000 00000000`03969278 00000000`00003000 00000000`00000004 : 0xffffffff`ffffffff
fffffa60`093d6450 00000000`00000000 : 00000000`03969278 00000000`00003000 00000000`00000004 00000000`0000003a : 0xfffffa80`079ca060
fffffa60`093d6458 00000000`03969278 : 00000000`00003000 00000000`00000004 00000000`0000003a fffff960`00104ec3 : 0x0
fffffa60`093d6460 00000000`00003000 : 00000000`00000004 00000000`0000003a fffff960`00104ec3 00000000`00000000 : 0x3969278
fffffa60`093d6468 00000000`00000004 : 00000000`0000003a fffff960`00104ec3 00000000`00000000 00000000`7c010bb9 : 0x3000
fffffa60`093d6470 00000000`0000003a : fffff960`00104ec3 00000000`00000000 00000000`7c010bb9 fffff900`c2355010 : 0x4
fffffa60`093d6478 fffff960`00104ec3 : 00000000`00000000 00000000`7c010bb9 fffff900`c2355010 00000000`00000000 : 0x3a
fffffa60`093d6480 fffff800`01aabe33 : fffffa80`079ca060 00000000`00000000 fffff900`c0087010 00000000`00000005 : win32k!NtUserCallOneParam+0x67
fffffa60`093d64b0 00000000`77935bfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03969258 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77935bfa
FOLLOWUP_IP:
win32k!NtUserCallOneParam+67
fffff960`00104ec3 488bc3 mov rax,rbx
SYMBOL_STACK_INDEX: 9
SYMBOL_NAME: win32k!NtUserCallOneParam+67
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 47c78e35
STACK_COMMAND: .cxr 0xfffffa60093d59b0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!NtUserCallOneParam+67
BUCKET_ID: X64_0x3B_win32k!NtUserCallOneParam+67
Followup: MachineOwner
---------
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| My System Specs |
| 08-16-2008 | #5 |
| Vista Ultimate x64 SP1 | Re: Vista Home Premium 64 - BSODs My initial thought is that your problem is the board; in that it isn't tuned. DFI's are not for your average user and they've never reacted well when left on Auto. If you're into fine tuning, get a DFI, but if not, the boards have so many options that it can give the novice fits. Once tuned they're simply amazing, but you do have to spend some time with them. Praz is very good at tuning DFI's, look for his posts and adjust your settings accordingly, see how it goes: LP UT X-48 DDR3 - LP UT X48-T3RS DDR3 Board. - DFI Club Global Support Forum |
| My System Specs |
| 08-16-2008 | #6 |
| Vista Home Premium 64bit sp1 | Re: Vista Home Premium 64 - BSODs Thanks for that link! I'll start playing around with some of those settings and report back. I'm starting to realize that the DFI is an "advanced" board but I have faith I'll get it all sorted out...with help of course  Thanks again! |
| My System Specs |
| 08-16-2008 | #7 |
| Vista Ultimate x64 SP1 | Re: Vista Home Premium 64 - BSODs Good luck and have fun. I would read every X48 thread on the site I could find. I would also see if you can find any screenshots of settings with your memory. DFI's are very finicky when it comes to RAM, and each kit will like different settings; finding yours is really going to make life easier. Unfortunately, your board is so new that there aren't a lot of entries into the stock speed database or the overclocking database; however, I'm sure after enough digging, you'll find your kit and the perfect settings. |
| My System Specs |
| 08-16-2008 | #8 |
| Windows 7 x64 | Re: Vista Home Premium 64 - BSODs I'm not familiar with reading dump files, but that latest one mentions sidebar.exe. Could that not be causing a problem? |
| My System Specs |
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