WMP performance issue

M

Medievalguy

New Member
Hi, if this thread is in the wrong spot, forgive me and feel free to move it. I was wondering if anyone had any advice on a windows media performance issue that I have been unable to find an answer for. Just last night, WMP stopped playing the video part of video files on my computer. The audio still works fine, and the progress bar continues as normal while the clip is playing, but the screen is black. I don't think this is a codec issue because I've had these clips for awhile, and it only just last night started not to play them correctly. I tried to install codec packs on the off chance, but that didn't help. I also tried to uninstall wmp, but I can't figure out how to do that either, it's not in the +/- programs section. I'm running vista 32bit. Thanks for your time.:)
 

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What type of video wmv, avi what?
 

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My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Keyboard
    Standard 102 key with volume and sleep buttons
    Mouse
    Wireless Logitech LX7
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.
What OS are you running and what version of WMP is this?
 

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  • Manufacturer/Model
    Dell XPS 420
    CPU
    Dual Intel Core 2 Duo E6850 @ 3.0 GHz
    Motherboard
    ACPI x86
    Memory
    4GB
    Graphics Card(s)
    nVidia GeForce 8800 GT
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    SyncMaster 2493HM Digital 24" Widescreen
    Screen Resolution
    1920 x 1200
    Hard Drives
    Dual Western Digital 500GB Disk Drives
    Keyboard
    Logitech G11 Gaming Keyboard
    Mouse
    Logitech G5 Gaming Mouse
    Internet Speed
    6k KB/s DL, 700 KB/s UP
yes this sound like the typical a WMP bug.... un-installing all the codecs for WMP the re installing them again will sometimes (9/10 times) fix the problem
 

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  • Manufacturer/Model
    Me :P
    CPU
    Core 2 Quad Q6600
    Motherboard
    Abit IN9 32X MAX
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    8 GB OCZ PC2-6400 nVIDIA SLI-Ready Edition (4X2GB)
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    AMP! GeForce GTX 260² 896MB 448-bit GDDR3 (650MHz/2100MHz
    Sound Card
    Realtek 7.1 CH HD Audio
    Monitor(s) Displays
    17" Fujitsu siemens TFT + 32" LG HD LCD TV
    Screen Resolution
    1280x1024 + 1360x768
    Hard Drives
    150GB Raptor HDD
    500GB Caviar HDD
    PSU
    Thermaltake W0133RB 1200W PSU
    Case
    Antec 900
    Cooling
    Stock + Antec 900 case fans
    Keyboard
    Logitech G15 (full layout)
    Mouse
    Logitech MX Revolution
Hey ripbox, may I humbly ask a stupid question? How does one go about uninstalling all the codecs for wmp 11 on vista? Their's no button and it's not in add/remove either. Then once that's done, where is the proper place to get the right codecs again? There is a lot of stuff out there. Again, thanks for your time.
 

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My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Dual Intel Core 2 Duo E6850 @ 3.0 GHz
    Motherboard
    ACPI x86
    Memory
    4GB
    Graphics Card(s)
    nVidia GeForce 8800 GT
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    SyncMaster 2493HM Digital 24" Widescreen
    Screen Resolution
    1920 x 1200
    Hard Drives
    Dual Western Digital 500GB Disk Drives
    Keyboard
    Logitech G11 Gaming Keyboard
    Mouse
    Logitech G5 Gaming Mouse
    Internet Speed
    6k KB/s DL, 700 KB/s UP
Thanks zeratuelx but i'm having trouble finding those options (since it was written for windows 2000) in vista's classic view of the control panel. :-(
 

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My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Dual Intel Core 2 Duo E6850 @ 3.0 GHz
    Motherboard
    ACPI x86
    Memory
    4GB
    Graphics Card(s)
    nVidia GeForce 8800 GT
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    SyncMaster 2493HM Digital 24" Widescreen
    Screen Resolution
    1920 x 1200
    Hard Drives
    Dual Western Digital 500GB Disk Drives
    Keyboard
    Logitech G11 Gaming Keyboard
    Mouse
    Logitech G5 Gaming Mouse
    Internet Speed
    6k KB/s DL, 700 KB/s UP
Medievalguy said:
It's vista 32bit, and I believe it's wmp 11. Possibly 10. I got the videos to work in quicktime, but still am having problems with wmp
Click to expand...


Same problem here, Ultimate 32 bit, clean install, don't know when it started.

No video displays when playing any file format, including M$'s sample WMV file in the video folder. Sound is OK.

No error messages

Installing codec packs doesn't help.

Replacing the Windows Media Player folder in Program Files from a working Vista WMP doesn't help either.

Turning off directX acceleration for WMV codec in Options doesn't help

Downloading Wmp 11 to overwrite or repair doesn't work because a newer version is installed.

WMV sample files plays in Media Center

Media Player Classic and VLP play OK after installing
 
Last edited:

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I really sorry but i have blasted my way threw vista and google but can not find how to remove the codecs:( if it had been Xp then there would have been no problem at all but vista is proving to be a swine:( but i will keep looking

as for downloading WMP11 to re install, that could work provided it re writes the codecs:geek:
 

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  • Manufacturer/Model
    Me :P
    CPU
    Core 2 Quad Q6600
    Motherboard
    Abit IN9 32X MAX
    Memory
    8 GB OCZ PC2-6400 nVIDIA SLI-Ready Edition (4X2GB)
    Graphics Card(s)
    AMP! GeForce GTX 260² 896MB 448-bit GDDR3 (650MHz/2100MHz
    Sound Card
    Realtek 7.1 CH HD Audio
    Monitor(s) Displays
    17" Fujitsu siemens TFT + 32" LG HD LCD TV
    Screen Resolution
    1280x1024 + 1360x768
    Hard Drives
    150GB Raptor HDD
    500GB Caviar HDD
    PSU
    Thermaltake W0133RB 1200W PSU
    Case
    Antec 900
    Cooling
    Stock + Antec 900 case fans
    Keyboard
    Logitech G15 (full layout)
    Mouse
    Logitech MX Revolution
zeratuelx, I went you the link, and my "download codecs" box is was already checked. I then tried to do the advance, and I found that under "properties" of the video I've been trying to play there is in fact codecs there, they just don't seem to be working. It said the codec was ffsd or something (forget the name of it, it was part of a codec pack I installed to try and fix the problem) So I uninstalled that to try and roll it back. Upon playing the video again, it said my codec was Nero 7, yet was still black. I uninstalled Nero, and now it says the codec is "MainConcept (Muvee) MPEG Video Decoder" *sigh*
 

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ripbox said:
as for downloading WMP11 to re install, that could work provided it re writes the codecs:geek:
Click to expand...


My installed version of WMP is newer than the down loadable version- says it can't repair it because of this.

Maybe the installed version on some is updated with Windows updates and these could be uninstalled thus reverting back to an older version and allowing a repair.

Can't do this with mine as the installed OS has the "updated?" WMP 11, at least I don't see any media player updates on this Ultimate. My Premium has WMP updates but it works OK.

This might be a possibility for some with this problem.
Check the version, uninstall WMP updates and see if the version number reverts back wards. Maybe then it could be repaired?
 

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You can try the vista codec pack. That solved the problem on a clients computer.
 

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  • CPU
    Intel Core 2 Duo E6400
    Motherboard
    Intel DG965WH
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    3 Gigs
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    PNY Nvidia 9800GTX
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    Exelstar 160 GB 7200 spin rate Serial ATA (SATA)

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Dual Intel Core 2 Duo E6850 @ 3.0 GHz
    Motherboard
    ACPI x86
    Memory
    4GB
    Graphics Card(s)
    nVidia GeForce 8800 GT
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    SyncMaster 2493HM Digital 24" Widescreen
    Screen Resolution
    1920 x 1200
    Hard Drives
    Dual Western Digital 500GB Disk Drives
    Keyboard
    Logitech G11 Gaming Keyboard
    Mouse
    Logitech G5 Gaming Mouse
    Internet Speed
    6k KB/s DL, 700 KB/s UP
Ugh, tried your three steps, but the 2nd one wouldn't install because it said the program had been blocked from installing b/c it'd give my computer start up problems (tried to bypass it and vista crashed) and then I installed DivX, and it still won't play MPEGs and the like. :-(
 

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System One

Hmmm, can you give us a screenshot of the error? Also have you tried any other videos? It's possible the one video may be corrupt.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Dual Intel Core 2 Duo E6850 @ 3.0 GHz
    Motherboard
    ACPI x86
    Memory
    4GB
    Graphics Card(s)
    nVidia GeForce 8800 GT
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    SyncMaster 2493HM Digital 24" Widescreen
    Screen Resolution
    1920 x 1200
    Hard Drives
    Dual Western Digital 500GB Disk Drives
    Keyboard
    Logitech G11 Gaming Keyboard
    Mouse
    Logitech G5 Gaming Mouse
    Internet Speed
    6k KB/s DL, 700 KB/s UP
Ok, here are some screenshots of the problem, with various different videos and formats. If you want a picture of anything specific, just ask. Thanks again.

general problem shot, audio works fine, video isn't playing:
http://i228.photobucket.com/albums/ee66/medievalguy88/IMG_1733.jpg

The properties of that clip in the above pic
http://i228.photobucket.com/albums/ee66/medievalguy88/IMG_1732.jpg

Here are some other clip properties when I try and play them.
http://i228.photobucket.com/albums/ee66/medievalguy88/IMG_1735.jpg
http://i228.photobucket.com/albums/ee66/medievalguy88/IMG_1737.jpg
 

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System One

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