Hello Roy69.
Thanks for your response. Following advice from Dell all my info (Docs, Pictures etc)was backed up to a free standing hard drive.The reset then took place. The problem now comes in transferring back again as there is a "Dcuments" tab on the start up menu. However as when you normally right click you would then see open with other options, I do not; all there is, is copy rename and properties. To access my info I open the free standing hard drive to see all my info listed.A long winded process to say the least.I am not aware that any reformatting took place. My Pictures was in a totally separate file and trd back and opens without any difficulty.
Bill H.