Solved please help with maxtor basic external hd & vista(newb)

B

bunzl

New Member
hi guys,
im new to this site & ive been trying to sort this problem out for days with no success!! i have limited pc knowledge (i know a little but im not a genius). I recentley purchased a new compaq sr5401uk pc with vista home premium 32bit, i have a maxtor basic 500 gig external hd when i plug this into the usb vista recognises the maxtor hd & gives it a letter it also shows up in my computer under that letter but when i click the icon it says :" j:/is not accessible - access denied"
This external hd worked perfectly fine on my previous pc which was running windows xp it has over 30,000 music files on it which i have been collecting for years & i WILL be devastated if i lose them!!..ive been a total numbskull & not backed them up :o please can anyone help me with this problem? any ideas would be greatly appreciated!! :cool:
 

My Computer

System One

re: please help with maxtor basic external hd & vista(newb)

Hi,

Post a screenshot of the Disk Management Window.

To get to it, click Start Orb, rt click Computer, click Manage - in the window that opens, click Disk Management.

To post a screenshot ,click Go Advanced at the bottom of this page, after following this tutorial, steps 7 on

http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html

Hope this helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
re: please help with maxtor basic external hd & vista(newb)

Capture.JPG

thanks for the help on this mate hope you can help me solve my problem..........note how vista recognises my external hd & even knows how much space is used & remains on it but it wont let me access my files :sarc: strange!!.........hope i dont have to re-format it!! :cry:
 

My Computer

System One

re: please help with maxtor basic external hd & vista(newb)

dont know if this will help but this is what i get when i try to access my external hd Capture1.JPG
 

My Computer

System One

re: please help with maxtor basic external hd & vista(newb)

Hi,

Shouldn't need to format it

Looks like you will need to Take Ownership of the drive - there are two ways described here - (you may need to click Computer and right click the drive J there)

http://www.vistax64.com/tutorials/67717-take-ownership-file.html

Hope this helps

SIW2

Click the middle icon at top right of this post if it helps - thanks
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
re: please help with maxtor basic external hd & vista(newb)

THANKS SIW2!!!! YOU ARE A LEGEND!!! :D:cool::cool: this sorted out my problem it took a bit of messing about but i got there in the end!! THANKS ALOT FOR YOUR HELP AMIGO!!! :party::cool::party::party:
 

My Computer

System One

Hi bunzl,

You're Welcome - Glad it worked for you

SIW2 :D :D :D
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
I'm having very similar problems to these guys. I have a 500gb maxtor basic, that causes nothing but problems. when i first got it, I allocated it as the B drive. Since purchasing this hard drive, my PC keeps restarting, getting to the loading screen & then nothing....it just restarts again. when it does fancy restarting, it will either, not recognise my external hard drive or allocate it to drive F, and say it needs formating....sometimes my DVD drive is 'invisable' too. Now normally I'd just do a reinstall, but I'm worried that if i do, when it has to restart it'll do the same thing again. I've tried loading it with nothing attached (no usb devices, printer, ext hard drives etc) but to no avail. I have put up with this for the last 4 months, but it is becoming an all to regular occourance (every night, at least once). I have 2 internal hard drives, both 250gb & another 250gb external drive that cause no problems.

Any suggestions....before i kick seven shades of poo out of it....would be welcome

Thanks

Jimmy

PS....Is it worth installing XP instead or will i possibly have the same problems too?
 
Last edited:

My Computer

System One

Does it support Vista? Does it work on a non-Vista computer? Try moving it to another connection?
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Hi Jimmy,

Please post a screenshot of the disk Management window.
To post a screenshot ,click Go Advanced at the bottom of this page, after following this tutorial, steps 7 on

How to use the Snipping Tool in Vista

Hope this helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
I tried the ext hard drive on an old XP of my mates & it works, but still not from the start up. I bought a new Vista 32bit PC, hooked everthing up & it still won't work on start up. I tried reinstalling XP on the old PC, but it gets stuck in a loop of restarting & now it just has half of XP sp1 installed.....so i threw it out of my window, thus insuring I bought a new one & stopped screwing around with it & getting more & more frustrated. Still wondering why Maxtor products seem to have so much difficulty running from start up? I have no problems with any of my other ext hard drives & after reading various forums, it appears that many others are experiencing the same sort of problems. Surley Maxtor should do some kind of product recall for these, or at least some support.

Thanks for the effort guys.

Jimmy
 

My Computer

System One

Hi. . .

No problem w/ Maxtor ext HDDs (NTFS or FAT32) here - whether Vista SP1 (x64 or x86) or XP SP3 (Pro, Media, Home). Do not under any circumstance install any software that comes with it.

jcgriff2
 

My Computer

System One

  • Manufacturer/Model
    HP dv7-1020us
    CPU
    Intel P7350 Core2 Duo @2GHz
    Memory
    4096mb DDR2 SDRAM
    Graphics Card(s)
    NVIDIA GeForce 9600M GT
    Sound Card
    IDT
    Hard Drives
    Fujitsu 320gb SATA HDD 5400RPM
    Mouse
    Logitech USB
    Internet Speed
    Intel 5100
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