Vista - HELP, any suggestions please?

Hi Nigel,

The details don't matter really, you're providing the encouragement Scott needs to get this sorted out.

If there's something wrong with Scott's purhase , I don't think it's likely pcworld will be awkward about this - they know the score, and they rely on customer goodwill.

SIW2

hi barman, it just says windows vista home premium, then just shows the system info after.
where can i find the model nuber that yo mention?

OK Scott

first thing to do I think is to get SP1 installed...

Download SP1

if you click on the download in the link above and select "save File" when prompted ( desktop is as good a place as any to save the file )

don't worry if it takes a while to download, its BIG file [434.5 MB]

Just to be safe BEFORE you run this file, backup any and all personal files that you can't do without ( have installed this upgrade many times without problems, but would not want you to lose anything if something did go wrong)

allow yourself about an hour to install the upgrade. shouldn't take that long but you need to be present in case it asks for reboots etc.

run the file with admin privileges ( Right click "run as Administrator), and let it work it's magic

after everything is finished use your PC for a while and see if you get the errors

as for the PC Model number that should be on the documents that you received with the PC or even on a label on the case

hopefully SP1 will solve things

am off to Bye Byes now but will be back on line tomoz

hi barman i downloaded sp1 and restarted the pc, and it crashed!!!
so im gonna go to pc world one day this week, take back my tower and have it out with them, and im not leaving till i get a refund, or a new tower! im gonna put my foot down this time and not take no crap!

it also seems to be getting slower, after the crash when i restart it to get to the password screen

i phoned up the tech guys for one last ditch attempt!
and i spoke to second line support, and the guy was helpful, and he has ordered me some more memory, and a new motherboard.
the motherboard he ordered for me wasnt in stock, and would take 7-10 days to come, and he said when it came in they would phone me to get an engineer to fit it!
he also found out a new bios update was available for my desktop, and he pointed me in the direction to download it!
since ive downloaded it, my pc has been fine, and ive had no problems with it crashing!
so it seems the situation is resolved! hurrray!
so now i'd like to thank the people whove posted on the thread with advice.
regards.

Hi scott,

Thanks for posting back and so happy you've got things resolved, , and you've got some nice spares coming for the future

If you could edit your first post to add "Solved" to the start of the title as this might help others with a similar problems in the future,

All the best ...

thank you barman, i will change it, thanks for all youre help