Vista - Microsoft help & support - Product ID

I have a retail copy (Not OEM) of windows vista ultimate on a laptop recently installed.

I've come across a problem which i cannot find an answer to on the web. As i've only just purchased and installed the OS i've decided to contact microsoft help and support.

Inputing my product ID for a retail copy (Not OEM), microsoft help and support states, "No charge support is not available from Microsoft
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below."

If anyone is interested the problem i'm contacting help and support regarding is you cannot send your bitlocker recovery password or EFS certificate to the bitlocker website via the control panel utility.

Any ideas?

Steve

This has now been resovled by contacting microsoft by telephone.

After installing Windows Vista Ultimate with a vaild product key and activating the software successfully, the activation process issued an incorrect product ID. Whilst on the telephone, i was issued with another prodcut key. The software was de-activated then re-activated using the new product key. This then gave me a valid product ID.

This is the Microsoft case confirmation:

Quote:

Case Reference Number: ************

Dear Mr. ****,

I can now confirm this case as resolved. It was a pleasure assisting you with this issue; please find a summary of the key points for your records below.

Action: You tried to setup a free support for the windows vista product.
Result: You were not able to getting a message "based on the product id not eligible for suppprt and not offered 90 days of free support".
Cause: It is because some activation files and we are not getting a valid product I.d.
Resolution: We generated a new product key "*************" and we are now eligible for suppprt and also for 90 days of free support after activation.

Should you require any further assistance with this issue, please do not hesitate to contact us with your case reference number using our email/phone support option and the information mentioned below. We will be more than happy to help you on the same.
I would like to take this opportunity to thank you once again for choosing Microsoft.

Yours sincerely,

****