Code 80070490 and VSSAPI.dll not found

R

rlee1185

New Member
Hey, everyone,

I am using a HP Pavilion dv6408nr Entertainment Notebook PC (a.k.a. "HP Pavilion dv6000 GA447UA#ABA") with Windows Vista Home Premium.

I've come to realize in my google-ing that there isn't a whole lot to be done for a couple of my type of problems, but I'm hoping you guys can help me out!

Ok, here's the shortlist:

Problem 1: Windows defender takes forever to allow me to run something. One time I waited an hour before the little "Allow" or "Cancel" option popped up

Problem 2: Windows update has this problem:
Code 80070490

Problem 3: I have a few problems stemming from the missing dll called vssapi.dll
Also, I know for a fact that problem 2 is directly related to a missing dll: vssapi.dll. I know this because I have tried one or two "solutions" (they didn't work for the other people, either) by googling problem 2, and when I try to work through them, I get the vssapi.dll is not found error message. This also prevents me from creating or using a restore point, backing up my disk, performing a chkdsk function from the command prompt, etc.

Problem 4: the display driver in my computer keeps freezing up, so it is constantly failing then restarting, especially on bootup after it gets to the desktop. I usually have to wait ten minutes longer than I should because my screen keeps going to black for a few seconds before coming back.

Problem 5: I really don't care as much about this problem as the others, but...
Firefox can't update:
There were problems checking for, downloading, or installing this update. Firefox could not be updated because:

AUS: Update XML File Malformed (200)

Yes, I do realize that I can probably download the latest updated version, but then when I try to install it, I can check the mail, eat a sandwich, play a game of basketball, take a nap, and feed the dog before Windows Defender will even give me the OPTION of choosing to let me install the dang thing (see previous problem).

Problem 6: HijackThis is jacked up
"For some reason your system denied write access to teh Hosts file. if any hijacked domains are in this file, HijackThis may NOT be able to fix this.
If that happens, you need to edit the file yourself. To do this, click start, run and type:
notepad "C:\Windows\System32\drivers\etc\hosts"
and press Enter. Find the line(s) HijackThis reports and delete them.
Save the file as "hosts." (with quotes), and reboot.

Then, after I got that message, another one popped up:

An unexpected error has occurred at procedure: modMain_CheckOther1Item()
Error #75 - Path/File access error

Please email me at [email protected], reporting the following:
* What you were trying to fix when the error occurred, if applicable
* How you can reproduce the error
* A complete HijackThis scan log, if possible

Windows version: Windows NT 6.00.1904
MSIE version: 7.0.6000.16512
HijackThis version: 1.99.1

This message has been copied to your clipboard.
Click OK to continue the rest of the scan.




Here is my HJT log:

Code: 
Logfile of HijackThis v1.99.1
Scan saved at 10:54:18 AM, on 10/5/2008
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
 
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Common Files\microsoft shared\Works Shared\WkCalRem.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\notepad.exe
c:\users\Robert\Desktop\Clean up the Desktop\Hijack This\HijackThis.exe
C:\Windows\system32\wuauclt.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [URL="http://www.yahoo.com/?.home=ytie"]Yahoo![/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL="http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop"]AOL.com - Welcome to AOL[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL="http://go.microsoft.com/fwlink/?LinkId=54896"]Live Search[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [URL="http://go.microsoft.com/fwlink/?LinkId=54896"]Live Search[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [URL="http://www.yahoo.com/?.home=ytie"]Yahoo![/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [URL="http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com"]Yahoo![/URL]
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter 
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Startup: wkcalrem.LNK = C:\Program Files\Common Files\microsoft shared\Works Shared\WkCalRem.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix: 
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - [URL]https://support.microsoft.com/OAS/ActiveX/MSDcode.cab[/URL]
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - [URL]http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab[/URL]
O16 - DPF: {6E704581-CCAE-46D2-9C64-20D724B3624E} (UnagiAx Class) - [URL="http://radaol-prod-web-rr.streamops.aol.com/mediaplugin/3.0.84.2/win32/unagi3.0.84.2.cab"]Online Radio - Free Internet Radio Stations - AOL Music[/URL]
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - [URL]http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab[/URL]
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
 

My Computer

System One

Missing DLL Issue :

Download the DLL file here : vssapi.dll download - free dll files

To be safe, drop it in the c:\windows\system\ and c:\windows\system32\ directories. Reboot if necessary. This SHOULD resolve that issue. Your filepath and/or drive letter may change based on your system configuration.

Display Lockups :

Have you downloaded the latest display driver for your video hardware yet? What video hardware are you running? Driver updates are the first place to start with those type of issues. Ensure you uninstall the old one first via it's uninstall program if one exists for it (nVidia and ATI products will have an uninstall option)

Windows Update :

Can you either post a screenshot of the Error or a more descriptive error message if your presented with one? Word for word is best if possible

Windows Defender :

I have no idea how to resolve the issue. Try temporarily disabling it and see if that resolves your problems. I disable mine but I'm a power user and don't have much use for it.

Run MSCONFIG from either the "Run" option in the start menu or use the search box in the Start Menu. Once in, click on the "Services" tab. Search for "Windows Defender" remove the checkmark next to it and click "APPLY". Next go into the "Startup" Tab and remove the checkmark from Windows Defender. Click OK, Reboot. See if your issue persists.

You can always re-enable it later by following the same steps in reverse, adding the checkmark back.
 
Last edited:

My Computer

System One

  • CPU
    Intel Q9550 @ 3.2Ghz (OC)
    Memory
    4 GIG DDR2-6400
    Graphics Card(s)
    ATI Radeon 3750
    Sound Card
    Creative X-Fi
    Monitor(s) Displays
    22" LCD
    Screen Resolution
    1680 x 1050
    Hard Drives
    (2) 500 Gig SATAII 32mb Cache in RAID 0 array
    PSU
    Antec TruPower 650W
    Internet Speed
    10Mbps Cable
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