fatal system error, PLZ HELP

bvories · Oct 7, 2008

Hi, Im new to the forum and am unsure as to where this should be posted, if needs moved please feel free. Am hopeful someone is able to help me. I uploaded the auto updates from Microsoft this morning and when I restarted my system, I get this error message.

STOP: c000021a {Fatal System Error}
The inithial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x0010037c).
The system has been shut down.

My system WILL NOT boot all that happens is this message on a blue screen.
How do I fix it.

Thank you.
Bret

Dzomlija · Oct 7, 2008

bvories said:
Hi, Im new to the forum and am unsure as to where this should be posted, if needs moved please feel free. Am hopeful someone is able to help me. I uploaded the auto updates from Microsoft this morning and when I restarted my system, I get this error message.

STOP: c000021a {Fatal System Error}
The inithial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x0010037c).
The system has been shut down.

My system WILL NOT boot all that happens is this message on a blue screen.
How do I fix it.

Thank you.
Bret

Are you able to boot the system into "Safe Mode" or "Last Known Good Configuration"? (After you turn on your computer, when POST has completed, but BEFORE Windows starts booting, continually press the <F8> key. When the Windows Boot Menu appears, select Safe Mode)

If "Last Known Good Configuration" does not work, then try Safe Mode. If you can get into safe mode, the try removing the offending update. Failing that, use System Restore to revert back to an earlier state before the update was applied.

In either case, once the system boots normally, go back into Windows Update, and this time perform a Custom Installation, then hide the problem update.

If the update happens to be a driver, then you should really go to you computer or device manufacturers website and download an updated driver from them. I've heard too many "horror stories" of Windows Update supplied drivers causing no end of grief. Although I must admidt that in well over a year, I've never had that particular problem...

Directly from Microsoft:

If the error occurs during system startup, restart your computer, and press F8 at the character-based menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time. If this does not resolve the error, try manually removing the offending software. If the system partition is formatted with file allocation table (FAT), use an MS-DOS startup disk to gain access to the computer's hard disk. If the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty software. If the faulty software is used as part of the system startup process in Safe Mode, you need to start the computer using the Recovery Console in order to access the file. If a newly installed piece if hardware is suspected, remove it to see if this resolves the issue.

The above quote comes from : Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

bvories · Oct 7, 2008

no i am not able to boot the system in ANY mode, If I try to start normally, i get the BSOD with basically the same message above following memory dump, the only real difference is this series of numbers (0x0001003d0) in place of the last series of numbers in the previous post.

Bare Foot Kid · Oct 7, 2008

Hello bvories, welcome to Vista forums!

I haven't had an Acer but I believe you can use these instructions to see if a
"MS. System Restore" will help you.

Have a look at this tutorial at the link below.

http://www.vistax64.com/tutorials/76905-system-restore-how.html?ltr=S

Start with the machine off, press the power button, as soon as you do that start tapping the F11 key. That should take you to the "Recovery Center". It may take more than one attempt to get there, if the first attempt fails.

Once there see if a "System Restore" is an option use a restore date before the update.

Keep us informed!

Later :shock:

Ted

btip · Oct 9, 2008

I am working with a fresh build of Vista and was getting the exact same error. Did you resolve this and what was the answer?

acdcfan · Oct 9, 2008

you can refer this web page
How to troubleshoot a "STOP 0xC000021A" error or this one
Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
Few thing until I come up wit something else

edit
Scratch the above. How much memory you got, how many stick of RAM. Try doing it with only one stock at the time. If no luck fresh installation is on the cards

bvories · Oct 9, 2008

Ok, heres what has happened. I finally was able to get the system to do something other than give me the BSOD by utilizing the F11 key on start.

Once I did that the system automatically went into repair mode and then started normally, when the computer booted I was showing "configuring updates-2 of 3 complete" Once the third update completed the system shut down, restarted (without any problems), and has run perfectly since.

My only conclussion is that somehow it lost power during the update process and something in the process prevented it from booting normally.

Anyway, all seems fine now and I appreciate everyones help.

Bare Foot Kid · Oct 9, 2008

Hello bvories.

I'm pleased you found a solution, thanks for posting back!

Later :shock:

Ted

fatal system error, PLZ HELP

bvories

New Member

My Computer

System One

Dzomlija

Resistance is Futile

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bvories

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Bare Foot Kid

R.I.P. August 13th 2014

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btip

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acdcfan

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bvories

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Bare Foot Kid

R.I.P. August 13th 2014

My Computer

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