Can't access "Network and Sharing Center" nor "User Accounts"

**newbie** · 17 Oct 2008

The control panel opens fine. I can access all items in the control panel
except "Network and sharing center" and the "User accounts" (I can't access this sections via the taskbar either).

What happens when I open one of the two items is I get a popup saying the
following; WINDOWS EXPLORER HAS STOPPED WORKING.

I used to be able to access these items. And one day, I just coulodn't anymore...

Anyone knows how to solve this? Thanks.

I'm using Vista Ultimate x64

**Brink** · 17 Oct 2008

Hello Newbie,

See if running a sfc /scannow can find and fix bad system files that may be responsible for this.

Hope this helps,
Shawn

**newbie** · 17 Oct 2008

Thanks for the reply. Unfortunately, after doing that, no errors were found...

**Brink** · 17 Oct 2008

If it has not been more than 90 days since the problem, you can also see if doing a System Restore using a restore point dated before this problem can fix it.

**newbie** · 18 Oct 2008

I tried running sfc again, on an Administrator Console. I get the following error: "Windows Resource Protection could not start the repair service."

**vinumsv** · 18 Oct 2008

Originally Posted by newbie

I tried running sfc again, on an Administrator Console. I get the following error: "Windows Resource Protection could not start the repair service."

As i said in NBR Forums , you can try this

Some Windows Vista functions may not work, or Windows Vista may stop responding

**newbie** · 18 Oct 2008

OK. Instead of running an administrator console from a shortuct (that made the first path of the console be C:\Windows\system32), I've run the console from the Start Menu (that goes to C:\Users\<myUserName>).

Running sfc \scannow from there worked...

According to the log, the file "shigna.dll" is corrupt:

Code:

2008-10-18 12:24:29, Info                  CSI    00000173 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:24:31, Info                  CSI    00000175 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:35:15, Info                  CSI    0000032e [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:35:15, Info                  CSI    00000333 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

Although there are four entries, am I right to assume that the error is in only one "shigna.dll" file?

**Brink** · 18 Oct 2008

I have the Vista Ultimate with SP1, so here is a copy of that file from system in a ZIP file if you wish to replace yours with a clean copy of it.

You will need to save the ZIP file and extract the shgina.dll file to your desktop first. Afterwards, you can Copy and Replace the shgina.dll file to it's default location at C:\Windows\System 32.

shgina.zip < Click to Download

Hope this helps,
Shawn

**newbie** · 18 Oct 2008

It worked.

YAY!! Thanks for the help. One final question: to overwrite the shigna.dll I followed the takeown \f -> GRANT ADMINISTRATORS:F steps. How can I protect shigna.dll again (make it like it was before)?

Thanks.

**Brink** · 18 Oct 2008

Your welcome,

When you took ownership of the old copy, it will not affect the new copy. The new copy should have the default owner as TrustedInstaller automatically.

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Can't access "Network and Sharing Center" nor "User Accounts"

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re: Can't access "Network and Sharing Center" nor "User Accounts"

re: Can't access "Network and Sharing Center" nor "User Accounts"

re: Can't access "Network and Sharing Center" nor "User Accounts"

re: Can't access "Network and Sharing Center" nor "User Accounts"

re: Can't access "Network and Sharing Center" nor "User Accounts"

re: Can't access "Network and Sharing Center" nor "User Accounts"

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