Extract files issue

R

RS24

New Member
I was hoping someone could shed some light on this as I am growing increasingly frusterated. I bought my computer new less then a year ago and use it for internet access, word processing, and a little gaming. recently i've had update issues, but even stranger when I attempt to extract a file using vista's in home extraction program(dont have a third party one) I get a message "Windows Explorer has stopped working" which then immediatly is followed by "Windows explorer is restarting." I can not extract files nor move files around that are in these files without this occuring. I went to the problem reports and solutions and get the following message:
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: avgoff2k.dll
Fault Module Version: 8.0.0.153
Fault Module Timestamp: 4885e26d
Exception Code: c0000005
Exception Offset: 000041e6
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID: 858947222
Along with that I also got a COM surrogate error this morning when I tried to extact a file. I have no idea whats going on, I called Gateway support, and they are sending me a wipe disc but I'd prefer to just fix this.
Thank you for any input!
 

My Computer

System One

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Thank you...after uninstalling AVG the extraction worked fine. I just installed that software as it was recommended to me, I will take your advice instead :)
 

My Computer

System One

Hi,

Welcome to the Forum

Glad it helped:D

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Hi,

If you do want to use Avast , you may not need all the modules running. You can right click the vrdbs ball ( on the left in the notification area) and disable and merge it with the main icon. You could also right click the main "a" ball and scroll up to Stop Provider and turn off anything you are not using e.g. p2p or outlook/exchange, or instant messaging - if you don't do those things.

AVG 8 - the newer one is ok - but many feel avast offers better protection, including for example rootkit scan - and it's free - you just need to re-register every year to get your product key.

Hope this helps

SIW2:D
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Hi

Yes, the Faulting Module in that crash report points to a dll installed by AVG for Office 200 AV extension, it's probably crashing Explorer as it tries to scan the internals of the zipped files before allowing them to be extracted. As "SIW2" correctly surmises, it's an AVG issue, but it may not be enough to simply change AV programs (also, Avast is a good choice over AVG, I prefer Nod32 but Avast is good)
There could be something else that is causing AVG to crash the shell when scanning zipped archives, so after you uninstall AVG and go to Avast (or whatever you choose), try a zipped archive and let us know if this worked for you.
 

My Computer

System One

  • Manufacturer/Model
    Personal Build
    CPU
    Intel E6750 Core 2 Duo
    Motherboard
    Asus Commando MoBo (P965/ICH8R)
    Memory
    4G's Crucial Ballistix Tracer DDR2 PC26400 RAM
    Graphics Card(s)
    BFG 8800GTS OC2 320MB
    Sound Card
    Creative Sound Blaster X-FI Platinum FATAL1TY (next)
    Monitor(s) Displays
    2 x 22" w2207 LCD Monitors
    Screen Resolution
    1- 1680 x 1050, 1 - 1920 x 1080
    Hard Drives
    3 x 500G SATA II WD Caviar HDD's
    PSU
    EnerMax NoiseTaker II 600W
    Case
    NZXT Lexa Classic (modified, dual doored & windowed)
    Cooling
    Zalman 9700 CPU cooler, 4-120mm fans, 1-90mm
    Mouse
    Logitech Optical Trackman trackball
    Other Info
    NZXT Lexa Classic Case, Zalman 9700 CPU Cooler, 2 DVD Burners c/w LightScribe (Sony, TSST), Enermax NoiseTaker II 600W PSU with Custom Chrome cable sleeving, Hauppauge HDTV TV Tuner Card, 5.1 Logitech Z5500 speakers, 15 in 1 Multi-card reader
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