Can't log in- credential manager

unhappy_user

New Member
I was one of those rare vista users who hadn't had any problems...until this week. All the sudden, I'm getting this message when I try to log on

"the server is not responding properly. verify that credential manager server is properly installed on the target server"

There's a thread on here with lots of great solutions- THANK YOU!!! But, of course, they aren't working for me. Here's where I'm getting stuck...

I start in 'Safe Mode'
I go to 'HP Protecttool Security Manager FOR ADMINISTRATORS'
I click on 'Credential Manager' and try to log on.
It tells me 'The system is not ready to accept your credentials'. My user is set up as an administrator and the only other options for users is 'Other user', which doesn't seem to accept anything.


I have also tried logging in in 'Safe Mode'
Going to 'Device Manager' > 'Security Devices' > 'Trusted platform module' and right-clicking to uninstall.
When I reboot, I get the same 'credential manager' error message.

There was another recommendation to log in in 'safe mode', then go to 'services' and disable everything that starts with HP. My problem is that I'm so damned stupid, I don't know where 'Services' is.

So, can anyone please please please please answer me any of the following...

1. Where is said 'Services' in safe mode?

2. How do I make the system 'ready to accept my credentials'?

3. Are there other options for fixing this problem, aside from burning the computer in effigy and switching to mac?

I'm one of the few 'lucky' vista users at work, so our IT folks haven't had to deal with this yet. I just want to get some work done!!!

A very sad, very frustrated, formerly happy vista user
 

My Computer

Hello unhappy_user, welcome to Vista forums!

Have you used a System Restore point dated before the problem occured?
You can also do it from safe mode.

Keep us informed!












Later :shock: Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
I did look into doing a system restore, but the only date I have on there is the initial creation date. I have all my files backed-up and I can reinstall all my software. So, hopefully, that can be my fail-safe. But if there's a way I can get it working normally without having to go through that, I'd be so incredibly happy!

Thanks for the suggestion, Ted! I can't tell you how much I appreciate people who understand these systems taking time out to help me. Thank you!!
 

My Computer

Oh, thanks to you kindly linking 'system restore' to more info, I realize this isn't the same as hitting F11 when booting. I'm going to give it a try.

Thank you!!
 

My Computer

Hello again.

You're correct, it's a built in Microsoft option. I hope it provides a solution for you!
Just be sure to use a date before the problem started ... ;)

Keep us informed!












Later :shock: Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
Hello again Julia, you're welcome!

I'm pleased you've found a solution.

Be sure to visit the new Windows Seven Forums ... ;)













Later :) Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
Bare Foot Kid you should be Knighted - arise Sir ...... ;)
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5920gmi notebook
    CPU
    Intel Core 2 Duo T7300 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 8600M GS
    Sound Card
    Realtek
    Screen Resolution
    1280 x 800 x 4294967296 colors
    Internet Speed
    crawl
Yeah, I like that; Sir Bare Foot Kid ... :party:

















Later :cool: Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
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