Explorer Crashes and then restarts when Right Click on Properties

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Pariahsolo

New Member
I have had an on going issues with Vista crashing and then restart, some times it does it so quick that I hardly notice it because it was just the OS restarting not the computer rebooting. The how and why Vista would restart was unknown though I do remember a couple of times I would get a media player error but that was not consistant.

However, now the error is consistant and I can replicate it. On certain files, when I would RIGHT Click on the file to look their property Vista will crash and after scanning itself, restart up. At first I have not paid attention to the files in question but today I noticed that when I went to look at the properties for Gas Powered Games' Dungeon Siege 2, because it crashes every time I try to start it (I just reinstalled the game yesterday and while I ran into an online issue, was able to play the single player version fine but today when I tried to start the game it won't start and crashes).

I did two searches under Vista restarting and Vista restarting when Right Clicking properties and after reading the 75 results, there were a few threads that had very similar issues but they were locked and none of them had an answer.

So, let's try it again, anyone got a clue about this issue?

My system is an ACER, that I keep updated with Microsoft Update and protected by AVG as well as the Microsoft utilities.
 

My Computer

System One

Are you sure its not just Windows Explorer crashing? I don't see how the OS could restart but not the computer. Try typing sfc /scannow into your start menu. This will check you system files and repair them if they are indeed damaged.
 

My Computer

System One

  • CPU
    2.4 ghz Core 2 Duo
    Memory
    3GB RAM
    Graphics Card(s)
    Nvidia 8600M GS
    Screen Resolution
    1440 x 900
    Hard Drives
    2x120 GB 7200 RPM
Pariahsolo said:
I have had an on going issues with Vista crashing and then restart, some times it does it so quick that I hardly notice it because it was just the OS restarting not the computer rebooting. The how and why Vista would restart was unknown though I do remember a couple of times I would get a media player error but that was not consistant.

However, now the error is consistant and I can replicate it. On certain files, when I would RIGHT Click on the file to look their property Vista will crash and after scanning itself, restart up. At first I have not paid attention to the files in question but today I noticed that when I went to look at the properties for Gas Powered Games' Dungeon Siege 2, because it crashes every time I try to start it (I just reinstalled the game yesterday and while I ran into an online issue, was able to play the single player version fine but today when I tried to start the game it won't start and crashes).

I did two searches under Vista restarting and Vista restarting when Right Clicking properties and after reading the 75 results, there were a few threads that had very similar issues but they were locked and none of them had an answer.

So, let's try it again, anyone got a clue about this issue?

My system is an ACER, that I keep updated with Microsoft Update and protected by AVG as well as the Microsoft utilities.
Click to expand...

Does this crash only happen when you right-click? If so, then the likely culprit would be a bad Explorer Extension, which you'll need to uninstall in order to resolve this problem.

The trick finding out which one.

Which programs did you install prior to this error?
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    AMD Phenom 9600 Quad
    Motherboard
    ASUS MB-M3A32-MVP Deluxe/WiFi
    Memory
    2 x A-Data 2GB DDR2-800
    Graphics Card(s)
    ASUS ATI Radeon HD 2400PRO
    Monitor(s) Displays
    SAHARA 21"
    Screen Resolution
    1600x1200
    Hard Drives
    2 x 80GB Seagate (I)
    2 x 120GB Seagate (I/S)
    2 x 200GB Seagate (I/S)
    2 x 250GB Seagate (I/S)
    PSU
    800W
    Case
    Thermaltake Tai-Chi
    Cooling
    Tai-Chi Water Cooler
    Keyboard
    Genius
    Mouse
    Logitech
    Internet Speed
    384kbps
    Other Info
    Currently dual booting between Vista x64 Ultimate Windows 7 BETA x64
My Error in treminology, not Vista bombing but Windows Explorer crashing and restarting.

As for when, it has been doing it all night and I am not even right clicking on files! Windows Explorer has been crashing and restarting EVERY time tonight when I press the Start Button and click on Word 2007 from Quick Start que.

Programs installed recently, Dungeon Seige 2 (uninstalled and reinstalled 3 days later to go from version 2.2 back to 2.0), uninstalled and reinstalled Adobe Reader and Flash Player and updated Creative Audigy drivers (can't get microphone to work, see thread in SoundsAudio that no one has responded to: http://www.vistax64.com/sound-audio/188631-yet-another-microphone-issue-vista.html).

I included my system info using the setup someone on this board provided.

Thanks,

Albert - Pariahsolo
 

Attachments

  • system info.txt
    70.4 KB · Views: 184
Last edited:

My Computer

System One

Pariahsolo said:
My Error in treminology, not Vista bombing but Windows Explorer crashing.

As for when, it has been doing it all night and I am not even right clicking on files! Windows
Click to expand...


Hi Pariahsolo,

There will be a record of the reset in the Event-Log, Can you give me the BCCode or event code from the event so I can see whats causing the automatic reboots?

Im guessing you have UAC disabled? UAC keeps all non-Microsoft applications and settings out of critical system places and helps Vista stay reliable and secure, You can set it to AutoEvelate if you dont like the prompts while keeping it enabled..Its suituations like this where the value of UAC becomes very clear ;)

Steven
 

My Computer

System One

Hey Dmex/Steven,

Never used the Event Viewer before, but I saved the file. The first time it saved it as a evtx file which is not one of the supported attachment files so I resaved it as a txt file.

Please let me know if you are needing something else.

I will go ahead and turn back on the UAC, though it was quite annoying.
 

My Computer

System One

Pompieus,

I tried to few times to type in sfc/scannow (and sfc /scannow) but the only thing that happened was a DOS window flashed on the screen, I checked Task Manager for both applications and process running and there was nothing showing SFC.
 

My Computer

System One

Dmex/Steven,

Grrr,

Turned UAC back on and rebooted. Went into Users Accounts and whenever I click on one of the options, Windows Explorers crashes and that window shuts down without starting back up.
 

My Computer

System One

Hello Pariahsolo, welcome to Vista forums!

Here is the tutorial for the SFC /Scannow command.

Keep us informed!













Later :shock: Ted
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
Ted and all,

No joy. As soon as I typed in the CMD in the Start line I had to right click and Windows Explorer crashed and restarted on the right click.

Not sure where to go from here, I guess a system restore or Vista reinstall but this system came with Vista installed and all I have is a back up that I created on DVD, no disks. Ugh, more ammo to heed my buddies suggestion and 'upgrade' back to XP.
 

My Computer

System One

Dude, thanks a bunch.

Silly question, after running both the Start System Repair and System System Verify, what next? Is SFC something I should run periodically like scan disk?

It came back with about 130 completions. I went ahead and attached a copy of the results in case someone is curious. Is 130 a lot or does that represent 130 times Windows Explorer crashed and restarted?

Thanks again,

Albert - PariahSolo
 

Attachments

  • sfc results.txt
    18.8 KB · Views: 51

My Computer

System One

Dmex and all,

Unfortunately, the issue did not go away. Windows explorer is still crashing and restarting. At first it seemed to be running better, but it is still crashing when I try to use the Start/Quick Start (ie start up Word 07) and I just checked right clicking on properties of Dungeon Siege 2, like previous and it crashed. Additionally, I tried to type in www.mapquest.com in Internet Explorer and it crashed as well. Actually, it hung up for a good minute, it didn't crash-crash until I pressed the X in the upper right. The second time I tried to type in the address it worked without crashing.
 

My Computer

System One

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