Strange, I had called HP a month ago because Quick Play stopped playing (I was tweaking the system too much...I think I changed something in Device manager). Rep helped me for an hour thru remote assistance and then towards the last step or so, she ran into a warning that said something like a driver could not be installed. So, she put me on hold for a few mins while talking with her supervisor. Then they both told me that I have to re-install Vista. In two days I received VISTA DVD.

Stranger still, Quick Play just started playing perfectly right after we hanged up. Obviously, she fixed my prob and not realize it. So now I have a DVD I do not even need..that is, until my next major catastrophic tweaking.

In short, can't you call HP for a DVD?


BTW, we both have sexy shinny smooth Pavilion dv7 series notebook. I too, am in love with it.

Before they send you a DVD, try recovery manager. See if you can get some missing programs or drivers from it. Or system recovery (last resort).

I also had similar window explorer not responding bit which was fixed by disabling some add-ons.

Ok...so I have gotten to know the event viewer now.

Here is a sample of one of the many errors I have received:

Windows cannot access the file C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Google Chrome because of this error.

Program: Google Chrome
File: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C0000185
Disk type: 3

And here is a link to my whole error log:
Free File Hosting Made Simple - MediaFire

Originally Posted by coolnewyorker

Before they send you a DVD, try recovery manager. See if you can get some missing programs or drivers from it. Or system recovery (last resort).

I also had similar window explorer not responding bit which was fixed by disabling some add-ons.

Thanks, do you remember which addons you disabled? Maybe that will help me.

Also doing a disk scan right now, we'll see how that goes.

I disabled HP Smart BHO class and Java plug in ssv helper. If necessary, disable more ...but one at a time and re-enable if it is not the culprit. But the two I mentioned were the culprits in my casse.

Open HP in Program list and run HP Health Check to have an idea about your health and what need/s to be corrected. I have it on schedule to run once a month and it ran today while I was away and PC on sleep mode. Has an ugdate on : Intel flash on BIOS which I did not install because I am really humming. There is not a single thing wrong with my Pavilion dv7-1770us. Besides, I am not comfy with flashing Bios.