Windows error recovery. not booting

A

angie66

New Member
Having problems with gateway laptop that has vista home premium 32 bit OS.
few days ago went to turn on the computer, power came on and microsoft corp activity box came up to show it was thinking but nothing else happened. Eventually managed to turn off the computer (couldn't shut down just powered off). Now when we turn on the computer the Gateway Bios screen shows then it goes to windows Error recovery screen.

Gives two options
- try to fix automatically (recommended) - have tried this but cant repair so have to shut down or can view diagnostic or options for recovery
- restart windows normally - nothing happens blank screen and have to turn computer off.

no hardware has been added recently
have downloaded trial versions of adobe software. Computer has minimum specs for operating this.

please help or advise.

Thanks


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My Computer

System One

  • Manufacturer/Model
    Gateway MT6220b
    CPU
    intel Celron M processor 430
Hello Angie, and welcome to Vista Forums.

If you have a recovery partition, then this will show you how to reinstall Vista back to factory defaults for you laptop.

Gateway Support - Full Factory Recovery

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
thanks for reply.
Have thought of doing this however laptop came with vista basic and we upgraded to vista home premium. Also everything i have read about doing this means losing data. (could be wrong and if data won't be lost then i think i would be willing to go back to vista basic in order to have an operating system again)
(just read your link. Very helpful but not ready for this drastic measure yet until we could hopefully save our data. Also the original setup was crap. Who in their right mind sells a system where the insalled software is incompatible with the operating system and the unfortunate purchaser is on the helpline constanlty from the start to try and get their new laptop operational? I guss thats a rant for another time)

I think there is a recovery partition but not sure if it has anything in there now. Is that the area that you can back up to? if it is then it became full some time ago and we backed up to an external hard drive (again could probably use this but don't want to lose new data and haven't backed up completely for a very long time)

I guess our main priority is not to loose data (if at all possible)
and be able to boot into system.
Then sort out underlying issues that caused problem in the first place.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Gateway MT6220b
    CPU
    intel Celron M processor 430
No problem Angie.

Yes, doing a factory restore would format your hard drive and you would lose anything currently on it.

You might see if you can do a System Restore using a restore point dated before this problem to see if it can fix it.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
tried restore points. all of them!!

I think we have to go to a pro IT Doctor! Hopefully they can then at least try and save data from hard drive somehow before sorting system.

thanks anyway
 

My Computer

System One

  • Manufacturer/Model
    Gateway MT6220b
    CPU
    intel Celron M processor 430
Will it allow you to boot into Safe Mode so that you can copy your data to DVD or USB flash drive?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
no won't go into safe mode. I think this option only came up once when my husband was trying to fix things but i've never seen a safe mode option anywhere!
Anyway husband is frustrated and has called an IT guy to take it away and sort. Hard drive will be removed and data saved elswhere and laptop hopefully fixed.

thanks for your advice anyway and hope someone else finds this helpful.
 

My Computer

System One

  • Manufacturer/Model
    Gateway MT6220b
    CPU
    intel Celron M processor 430
Ok Carmine. I hope that they can get it fixed for you quickly and cheaply. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
Could this be a sign of a defective hard-drive or corruption?

I'm guessing that's what it is. If it is, you're recovery media won't work. This had happened to me.

What file does it stop loading windows at in Safe Mode? To get to safe mode you might need to do a few boots.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A215-S7428
    CPU
    AMD Athlon 64 X2 Dual-Core Processor TK-55 1.8GHz
    Memory
    3GB DDR2 RAM (1X1GB DDR2 RAM & 1X2GB DDR2 RAM)
    Graphics Card(s)
    ATI Radeon X1200 Mobile Graphics 128MB
    Monitor(s) Displays
    15.4" Diagnol Widescreen Tru-Brite TFT LCD Display
    Screen Resolution
    1280X800
    Hard Drives
    160GB (5400RPM)
    Internet Speed
    56K (Dial-up) : 10/100 ETHERNET : Wi-Fi (Realtek 802.11b/g
    Other Info
    It originally came with 2X1GB DDR2 RAM and I swapped out one of the 1GB DDR2 RAM cards for a 2GB DDR2 RAM card.
Hi,

I have the same problem.

I turn the power on and I get taken to the Safe mode boot screen.

Firstly it say to install a windows instalation disk and follw on screen intructions.

then says boot in safe mode, safe mode with compt promt, sm with networking, last know good configuration, windows normally.......

I have no Windows Instalation Disk, All the options take me to the Windows Corporation with the green bar going across and doesnt do anyhting, stays on that.

I cannot seem to fix this please help.
 

My Computer

System One

Hey, a buddy of mine is having similar issues. Right now I am not quite sure if its the Mother board or the hard drive. However, I would suggest getting an external SATA plug which would allow you to transfer your info onto another computer (granted its not already lost). It allows you to take out the hard drive and plug it into another computer as an external drive. I used one to back up the info on this HD so now i dont need to worry about loosing all the info after a re-format or backup.

Also, I am leaning towards believing these issues are related to gateways terrible Mobo. Seems that the boot sectors are becoming completely corrupted, and that some system drivers go missing. I had a problem very similar to this a while back on a dell. I must have fixed it 20+ times only to have it happen again. Not worth the trouble at all. I have an Acer right now and have never had any issues with the computer performing poorly. My advice is to start looking for a new computer and really really scrutinize company reviews. Check customer reviews at neweggs site (google it). Them have cheap prices but I dont like buying such sensitive hardware only to have it shipped and tossed around. So i use the site as a "customer review" database. It can really make a difference.

Anyway.. Best of luck to you. Hope i could help a bit.
 

My Computer

System One

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