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Vista - WMP appcrash.. how to fix?

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Old 12-29-2008   #1 (permalink)


Vista Home Premium 64-bit
 
 

WMP appcrash.. how to fix?

Just starting this afternoon whenever I go to view pictures, WMP stops working and shows this message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e791
Fault Module Name: PhotoViewer.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791ada2
Exception Code: c0000005
Exception Offset: 000000000004ed72
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8a52
Additional Information 2: 7e814733c5cbb8c90df7a758d8e4bca9
Additional Information 3: 8ffb
Additional Information 4: 76eaa141203a173446f5bdbec5875192

I have no clue what's going on or how to fix it. Please help! Thanks!

My System SpecsSystem Spec
Old 12-29-2008   #2 (permalink)


Vista Ultimate SP2 x64 Windows 7 Ultimate x64 TECHNET
 
 

Re: WMP appcrash.. how to fix?

Quote  Quote: Originally Posted by aw2008 View Post
Just starting this afternoon whenever I go to view pictures, WMP stops working and shows this message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e791
Fault Module Name: PhotoViewer.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791ada2
Exception Code: c0000005
Exception Offset: 000000000004ed72
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8a52
Additional Information 2: 7e814733c5cbb8c90df7a758d8e4bca9
Additional Information 3: 8ffb
Additional Information 4: 76eaa141203a173446f5bdbec5875192

I have no clue what's going on or how to fix it. Please help! Thanks!

Hi aw2008,

Run SFC, see if it fixes it.

System Files - SFC Command
My System SpecsSystem Spec
Old 02-04-2009   #3 (permalink)


Vista Home Premium 32bit
 
 

Re: WMP appcrash.. how to fix?

hi, daniel here, when im playing the football game, it suddenly jump out of the window, and showed that program has stop working, so i went to check what is the problem, it showed APPCRASH is the main problem that prohibited me continue to run the programme. Can u help me fix it?

Problem signature
Problem Event Name: APPCRASH
Application Name: pes2009.exe
Application Version: 1.0.0.0
Application Timestamp: 48b91ef2
Fault Module Name: d3dx9_30.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000135
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 17417
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
Extra information about the problem
Bucket ID: 968528806
My System SpecsSystem Spec
Old 02-05-2009   #4 (permalink)


Vista Ultimate 64bit
 
 

Re: WMP appcrash.. how to fix?

Hi Daniel, Welcome to the Forum.

First, allow me to point out that it's best to start a new thread for your issue rather than pos it into an active thread. This can cause confusion as to who is talking to whom and also more eyes will see it in the main area than in here so always start a new thread for your questions.

Ok, APPCRASH is not a program, it is a report of what happened "APPlication Crash", and the program that crashed was your Pro Evolution Soccer game (pes2009.exe). Now I know full well how most people get these games, so it could well be a dodgy one as many of these can be. It also states it had issues with DirectX 9 and that's also common with torrent d'loads of this kind. There may be better ones available for you, maybe not.

@aw2008 - yours was caused by PhotoViewer.dll and it caused the shell to crash (explorer.exe). First thing to always try is a reboot and see if that fixes it. If not, then the SFC app. Next would be a good Googling to see if others are reporting this as a problem and see if any fixes are out for it.
Let us know if it continues.
My System SpecsSystem Spec
Old 02-05-2009   #5 (permalink)


Vista Home Premium 32bit
 
 

Re: WMP appcrash.. how to fix?

No, the problem still continue. But anyway thanks for your advice.
My System SpecsSystem Spec
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