Vista - laptop start up problems and problems in general

**ryen2324** · 01-04-2009

Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks

**Airbot** · 01-04-2009

Quote: Originally Posted by ryen2324

Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks

Hi ryen,

Try a startup repair.

Startup Repair

System Recovery Options

**ryen2324** · 01-05-2009

I have tried a start up repair but it gets me no where because it freezes up in the middle of it. i have also succeeded in doing a system restore but i guess the problem has been there longer than the oldest restore date

**Airbot** · 01-05-2009

Have you tried Checkdisk and running SFC? Does it have a recovery partition?

You might have to reformat and reinstall.

System Files - SFC Command

Check Disk - chkdsk

Gateway Support - Full Factory Recovery

**ryen2324** · 01-05-2009

well i would try all of those except now the laptop wont even start up. all that happens is that i push the power button and i hear the fans going then everything stops and nothing starts up. i end up just having to power down it and do nothing to fix it. i have no idea what to do next. i am thinking rebooting from the reinstalling disc that came with it if i can get it from my friend

**Airbot** · 01-05-2009

That's what I would do. May have been that a virus wiped out the computer.

**ryen2324** · 01-05-2009

thats what i am afraid of. i guess i got to the viruses to late. hopefully not though.

**ryen2324** · 01-05-2009

i still have hope. i will try as much as i can and i will keep updating with progress

**NormCameron** · 01-05-2009

Quote: Originally Posted by ryen2324

Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks

You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm

**ryen2324** · 01-05-2009

the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again.

Quote: Originally Posted by NormCameron

Quote: Originally Posted by ryen2324

Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks

You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm

01-04-2009	#1 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	laptop start up problems and problems in general Hey everybody, I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas?? Thanks
My System Specs

01-04-2009	#2 (permalink)
Airbot Vista Ultimate SP2 x64 Windows 7 Ultimate x64 TECHNET 1,649 posts	Re: laptop start up problems and problems in general Quote: Originally Posted by ryen2324 Hey everybody, I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas?? Thanks Hi ryen, Try a startup repair. Startup Repair System Recovery Options
My System Specs

01-05-2009	#3 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	Re: laptop start up problems and problems in general I have tried a start up repair but it gets me no where because it freezes up in the middle of it. i have also succeeded in doing a system restore but i guess the problem has been there longer than the oldest restore date
My System Specs

01-05-2009	#4 (permalink)
Airbot Vista Ultimate SP2 x64 Windows 7 Ultimate x64 TECHNET 1,649 posts	Re: laptop start up problems and problems in general Have you tried Checkdisk and running SFC? Does it have a recovery partition? You might have to reformat and reinstall. System Files - SFC Command Check Disk - chkdsk Gateway Support - Full Factory Recovery
My System Specs

01-05-2009	#5 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	Re: laptop start up problems and problems in general well i would try all of those except now the laptop wont even start up. all that happens is that i push the power button and i hear the fans going then everything stops and nothing starts up. i end up just having to power down it and do nothing to fix it. i have no idea what to do next. i am thinking rebooting from the reinstalling disc that came with it if i can get it from my friend
My System Specs

01-05-2009	#6 (permalink)
Airbot Vista Ultimate SP2 x64 Windows 7 Ultimate x64 TECHNET 1,649 posts	Re: laptop start up problems and problems in general That's what I would do. May have been that a virus wiped out the computer.
My System Specs

01-05-2009	#7 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	Re: laptop start up problems and problems in general thats what i am afraid of. i guess i got to the viruses to late. hopefully not though.
My System Specs

01-05-2009	#8 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	Re: laptop start up problems and problems in general i still have hope. i will try as much as i can and i will keep updating with progress
My System Specs

01-05-2009	#9 (permalink)
NormCameron Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86 1,082 posts	Re: laptop start up problems and problems in general Quote: Originally Posted by ryen2324 Hey everybody, I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas?? Thanks You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now? Norm
My System Specs

01-05-2009	#10 (permalink)
ryen2324 Vista Home Premium 32bit 25 posts	Re: laptop start up problems and problems in general the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again. Quote: Originally Posted by NormCameron Quote: Originally Posted by ryen2324 Hey everybody, I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas?? Thanks You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now? Norm
My System Specs

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