Hey guys.
My friend has a major laptop problem.
On the first of January the dvd/cd player stopped reading discs – it just spins them and says no disc. He restored it yesterday to this date (1/1/09) – the earliest available and with no success.(this date was a firefox update.)
However as of today the computer started to say that explorer has stopped working then says windows explorer is restarting. It repeats this in a loop from when you log in and does not stop.
Obviously the second problem is the biggest issue and a re-installation of windows (Vista I think? – laptop is 14 months old?) may not be possible if the DVD drive is busted.
Any input would be much appreciated. Is there a connection between the two?
Neither of us know a great deal about computers so dummy terms would be great.
Thanks for you time.
Mark
My friend has a major laptop problem.
On the first of January the dvd/cd player stopped reading discs – it just spins them and says no disc. He restored it yesterday to this date (1/1/09) – the earliest available and with no success.(this date was a firefox update.)
However as of today the computer started to say that explorer has stopped working then says windows explorer is restarting. It repeats this in a loop from when you log in and does not stop.
Obviously the second problem is the biggest issue and a re-installation of windows (Vista I think? – laptop is 14 months old?) may not be possible if the DVD drive is busted.
Any input would be much appreciated. Is there a connection between the two?
Neither of us know a great deal about computers so dummy terms would be great.
Thanks for you time.
Mark