Windows Vista Forums

Windows Installer problem

  1. #1

    Join Date : Aug 2008
    Posts : 4
    Vista Home Premium 32bit
    Local Time: 02:59

    Windows Installer problem

    I'm running Vista Business on a Compaq(HP) nx9600 laptop. Recently, I started to generate periodic "Blue Screen" shutdowns/reboots. (These are not the 'normal' sort of BS with a message & a series of Hex numbers - this is just a totally blank blue screen.) I had a Problems & Solutions message indicating that I might want a BIOS update, but when I went to HP's support page, I found that I could only access updates via their updater.
    Step 1 in installing the updater is to run a program, sp39259.exe, which is to install their "Help" function. When I try running this, I first see a command prompt window headed Windows\system32\Cscript.exe. Following this, I get a Windows Installer message that reads "Error opening installation log file. Verify that the specified log file location exists and is writable." When I click the OK button, I get a Windows Script Host message " 'null' is null or not an object."
    Can anyone help me to complete the installation? HP won't help, because the notebook is out of warranty and I upgraded from the original XP to Vista on my own.

      My System SpecsSystem Spec

  2. #2
    lordbob75's Avatar

    Join Date : Dec 2008
    In my Fortress
    Posts : 1,676
    Windows 7 x64 build 7100 & Ubuntu 9.04
    Local Time: 23:59


    Re: Windows Installer problem

    Try a system restore first.

    If that doesnt work, and there is nothing of importance one the laptop, try a reformat.

    If that doesnt work, reinstall the OS entirely.


      My System SpecsSystem Spec

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