I can't use my touchpad. My arrow/cursor is frozen in the middle of the screen.
1) I can still use external mouse
2) I saw in similar post somebody suggested using memory tool scan from microsoft. I did find that but when I clicked on it the owner was not microsoft but some other name. I am tired of downloding stuff on my computer and find out later that they are spyware etc..
3) I purchased Norton 360 which does not help
4) I ran system restore, did not help. First when I ran system restore it gave me error message "unspecified error during system restore" I ran it in safemode and now I could restore. Then I had to do the updates again. Rebooted toshiba laptop agai and the cursor still frozen.
Could you please help? What help could I use from Microsoft Help ? Most diagnostic stuff I downloaded so far wants me to buy their product? What shall I do?
1) I can still use external mouse
2) I saw in similar post somebody suggested using memory tool scan from microsoft. I did find that but when I clicked on it the owner was not microsoft but some other name. I am tired of downloding stuff on my computer and find out later that they are spyware etc..
3) I purchased Norton 360 which does not help
4) I ran system restore, did not help. First when I ran system restore it gave me error message "unspecified error during system restore" I ran it in safemode and now I could restore. Then I had to do the updates again. Rebooted toshiba laptop agai and the cursor still frozen.
Could you please help? What help could I use from Microsoft Help ? Most diagnostic stuff I downloaded so far wants me to buy their product? What shall I do?
