Vista - Vista won't start and mouse and keyboard (both Wireless) don't work

Scoop · 02-06-2009

Hi,

I have recently purchased Vista Business and it has been running OK for about a week with some assistance from Microsoft support. This morning I woke up and the system won't boot. I put the Vista disc into the PC and I get a page that comes up called "Install Windows" with 3 selections:

Language to Install
Time and currency format
Keyboard or input method

However my mouse and keyboard do not allow me to make the appropriate selectios or click the "next" button to continue.
Can anyone help?
Thanks
Scoop

**Brink** · 02-06-2009

Hello Scoop, and welcome to Vista Forums

If they are USB, then double check in your BIOS settings to make sure that you have a "USB Keyboard/Mouse Support" at dos or boot type option enabled.

You might also test by having the wireless receiver plugged into different USB ports to see if it may be a problem with that USB port.

Hope this helps,
Shawn

Scoop · 02-10-2009

Thanks Shawn,

The problem rectified itself after 4 days. I think I might have a Hardware problem, but we'll see if it happens again.

Thanks Heaps,

Scoop.

**Brink** · 02-10-2009

Scoop,

I'm happy to hear that it seems to have sorted itself out for you.

02-06-2009	#1 (permalink)
Scoop Vista Business 32bit 2 posts	Vista won't start and mouse and keyboard (both Wireless) don't work Hi, I have recently purchased Vista Business and it has been running OK for about a week with some assistance from Microsoft support. This morning I woke up and the system won't boot. I put the Vista disc into the PC and I get a page that comes up called "Install Windows" with 3 selections: Language to Install Time and currency format Keyboard or input method However my mouse and keyboard do not allow me to make the appropriate selectios or click the "next" button to continue. Can anyone help? Thanks Scoop Last edited by roy69; 02-10-2009 at 06:04 AM..
My System Specs

02-06-2009	#2 (permalink)
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 26,023 posts	Re: Vista won't start and mouse and keyboard (both Wireless) don't work Hello Scoop, and welcome to Vista Forums If they are USB, then double check in your BIOS settings to make sure that you have a "USB Keyboard/Mouse Support" at dos or boot type option enabled. You might also test by having the wireless receiver plugged into different USB ports to see if it may be a problem with that USB port. Hope this helps, Shawn
My System Specs

02-10-2009	#3 (permalink)
Scoop Vista Business 32bit 2 posts	Re: Vista won't start and mouse and keyboard (both Wireless) don't work Thanks Shawn, The problem rectified itself after 4 days. I think I might have a Hardware problem, but we'll see if it happens again. Thanks Heaps, Scoop.
My System Specs

02-10-2009	#4 (permalink)
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 26,023 posts	Re: Vista won't start and mouse and keyboard (both Wireless) don't work Scoop, I'm happy to hear that it seems to have sorted itself out for you.
My System Specs

Similar Threads
Thread	Forum
Vista & Wireless Keyboard / Mouse	Vista hardware & devices
Mouse & Keyboard don't work in Vista?	Drivers
wireless keyboard and mouse	Vista General
Wireless keyboard and mouse unabailable when Vista wakes from slee	Vista General
MS Wireless Mouse and Keyboard	Vista hardware & devices