Also check your auto run is functioning properly. Go to Orb, control panel, hardware and sound, Auto play, check the box at top left of window "use auto play for all media devices", then scroll down to bottom of page and click the "reset defaults" tab, click save and close. The next time you insert a media device...cd/dvd, a window will open asking you to choose want you want to do from a list. Pick what you want and it will open it for you. There should be about 5 - 6 items to choose from.